Haley Hagan
Oolitic
Summary
Skilled Patient Care Technician with a proven track record at IU Health Bedford Hospital, adept in vital signs monitoring and providing exceptional patient care. Demonstrated ability to enhance patient satisfaction and streamline healthcare workflows through effective communication and a professional bedside manner. Certified in CPR and well versed in emergency response, contributing to a safer patient environment.
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Technician
IU Health Bedford Hospital
03.2023 - Current
- Documented patient information and care activities in electronic health record.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Patient Registration Specialist
IU Health Bedford Hospital
08.2022 - 04.2023
- Managed high-volume patient traffic during peak hours, prioritizing tasks to maintain efficient workflow.
- Provided exceptional customer service, addressing patient concerns and answering questions promptly and professionally.
- Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
- Reduced registration errors through meticulous data entry and attention to detail.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Improved patient satisfaction by efficiently registering patients and verifying their insurance information.
Dietary Aide
Stonebridge
07.2020 - 12.2022
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Assisted in the preparation of nutritious meals for patients with various medical conditions and dietary restrictions.
Server
Dennys Restaurant
01.2017 - 11.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
No Degree - Nursing Pre-Requisites
Ivy Tech Community College of Indiana
Bloomington, IN05-2024
High School Diploma -
Bedford North Lawrence High-School
Bedford, IN07-2020
Skills
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Specimen collection
- Phlebotomy techniques
- Patient positioning
- Professional bedside manner
- Emergency response
- HIPAA compliance
- Electronic health records management
Certification
Basic Life Support (BLS) Certification - American Heart Association. Certified in a Dementia Course through Ivy Tech
Timeline
Patient Care Technician
IU Health Bedford Hospital
03.2023 - Current
Patient Registration Specialist
IU Health Bedford Hospital
08.2022 - 04.2023
Dietary Aide
Stonebridge
07.2020 - 12.2022
Server
Dennys Restaurant
01.2017 - 11.2019
Basic Life Support (BLS) Certification - American Heart Association. Certified in a Dementia Course through Ivy Tech
No Degree - Nursing Pre-Requisites
Ivy Tech Community College of Indiana
High School Diploma -
Bedford North Lawrence High-School
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