Haley Feltz
Pendleton
Summary
Experienced in leading and coordinating tasks with a strong focus on team collaboration and achieving results. Demonstrated skills in project management, communication, and problem-solving. Recognized for adaptability to changing needs and reliability in delivering outcomes. Prepared to make a significant impact in a dynamic environment. Certified in Microsoft and customer service, self-motivated, and a proven leader.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant/Patient Care Technician
Community North OB/GYN- Medcheck- Ortho/Neuro/
09.2021 - Current
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Assistant Property Manager
Buckingham Management
08.2022 - 05.2023
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Medical Assistant
OB/GYN of IN
06.2021 - 09.2021
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Registered Behavior Technician
Access Behavioral Analysis
11.2020 - 05.2021
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
CNA/Patient Representative
JWM Neurology
07.2020 - 12.2020
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Assistant Teacher
KinderCare
09.2019 - 06.2020
- Completed daily reports, meal count sheets, and attendance logs.
- Supported student physical, mental, and social development using classroom games and activities.
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Communicated regularly with parents about daily activities and behaviors.
- Engaged with children on individual basis to build positive relationships and promote learning.
CNA (PRN)
The Barrington of Carmel
07.2019 - 12.2019
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
BDC Representative
Andy Mohr
08.2018 - 08.2019
- Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
- Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Supported company growth initiatives through participation in marketing campaigns, promotional events, and product launches.
CNA
Rawlins House, Pendleton
09.2017 - 08.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Medical Assisting School -
MedCerts
05.2021
Certified Phlebotomist -
Indiana School of Phlebotomy
02.2019
CNA -
ACL Medical Training LLC
09.2017
High School -
Indiana Connections Academy
06.2017
Skills
- Effective Multitasking
- Effective Communication
- Collaborative Team Member
- Willingness To Learn
- Rapid Learner
- Microsoft Proficiency
- Strong Time Management
- Customer Service Certification Holder
- Medical terminology
- Critical thinking
Certification
- CNA
- Phlebotomy
- Certified Medical Assistant
- Customer Service Certified
Timeline
Assistant Property Manager
Buckingham Management
08.2022 - 05.2023
Medical Assistant/Patient Care Technician
Community North OB/GYN- Medcheck- Ortho/Neuro/
09.2021 - Current
Medical Assistant
OB/GYN of IN
06.2021 - 09.2021
Registered Behavior Technician
Access Behavioral Analysis
11.2020 - 05.2021
CNA/Patient Representative
JWM Neurology
07.2020 - 12.2020
Assistant Teacher
KinderCare
09.2019 - 06.2020
CNA (PRN)
The Barrington of Carmel
07.2019 - 12.2019
BDC Representative
Andy Mohr
08.2018 - 08.2019
CNA
Rawlins House, Pendleton
09.2017 - 08.2018
Certified Phlebotomist -
Indiana School of Phlebotomy
CNA -
ACL Medical Training LLC
Medical Assisting School -
MedCerts
High School -
Indiana Connections Academy
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