Chantel Gill
Merrillville
Summary
Adept at transforming office operations into efficient, secure environments, I significantly enhanced patient satisfaction at Florida Cancer Specialists through expert customer service and stringent HIPAA compliance. My leadership in office management and organizational skills led to streamlined processes, improved financial reporting, and a positive, productive team dynamic.
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Qualified Office Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Manager
Vision Quest Eye Clinics
01.2020 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Patient Service Specialist
Florida Cancer Specialists
01.2018 - 01.2020
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Answered incoming calls, scheduled appointments and filed medical records.
Education
Associate of Arts - General Studies
Florida SouthWestern State College
Fort Myers, FL07-2016
High School Diploma -
Riverdale High School
Fort Myers, FL06-2016
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Scheduling
- Inventory control
- Staff management
- Employee supervision
- Human resources
- Staff hiring
- Conflict management
- Employee training
- Financial reporting
- Computer skills
- Team leadership
- Managing operations and efficiency
- Goal setting
- Employee coaching and mentoring
Certification
CPR and First Aid Training YMCA Naples 2017
Timeline
Office Manager
Vision Quest Eye Clinics
01.2020 - Current
Patient Service Specialist
Florida Cancer Specialists
01.2018 - 01.2020
Associate of Arts - General Studies
Florida SouthWestern State College
High School Diploma -
Riverdale High School
Similar Profiles
Christina KouklakisChristina Kouklakis
Managing Optometrist at Elite Vision ConsultantsManaging Optometrist at Elite Vision Consultants
Beth Ann Swetland-PilatiBeth Ann Swetland-Pilati
Managing Optometrist at Eye 2 Eye Vision CenterManaging Optometrist at Eye 2 Eye Vision Center
Alyssa LoweAlyssa Lowe
Optometry Intern at Eye N Eye Vision CenterOptometry Intern at Eye N Eye Vision Center
Christopher SaporitoChristopher Saporito
Shipping and Receiving Clerk at Terrific DealsShipping and Receiving Clerk at Terrific Deals
Evelyn CrawfordEvelyn Crawford
Machine Operator at Albanese ConfectioneryMachine Operator at Albanese Confectionery