Haley Smith
Fort Wayne
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
2027
2027
years of professional experience
Work History
Health and Wellness Waiver Supervisor
Options Case Management
01.2021 - Current
- 4 years of supervisory experience/ 1 year as a case manager
- Oversaw person-centered service planning and implementation in compliance with Indiana Waiver guidelines
- Monitored case documentation, service delivery, and regulatory compliance
- Provided coaching and support to staff to improve service quality and outcomes
- Trained onboarding employees on Health and Wellness/TBI waiver
- Completed audits monthly for case managers and supervisors
- Supervised case management team to ensure compliance with organizational policies and procedures.
- Monitored case progress and provided guidance to staff for effective resolution of challenges.
- Facilitated regular team meetings to promote communication and collaboration among staff members.
Case Manager
Aging and In-Home Services
2020 - 2021
- Coordinated case plans for clients, ensuring compliance with state regulations and agency policies.
- Conducted comprehensive assessments to evaluate client needs and develop tailored support strategies.
- Facilitated communication between clients, service providers, and legal entities to promote collaboration.
- Monitored progress of cases, documenting outcomes and adjusting interventions as necessary for effectiveness.
- Provided accurate and compliant case noting and paperwork.
- Visiting clients every 90 days in their home setting
- Educated clients on available resources and services, empowering them to navigate support systems
Case Manager
Department of Child Services
2019 - 2020
- Supported children involved with Indiana DCS by ensuring safety, stability, and timely service delivery
- Assisted in coordinating placement, visitation, and support services tailored to each child’s needs
- Engaged with caregivers, schools, and providers to promote child well-being and progress
- Completed home and placement visits to assess safety and service effectiveness
- Documented case activity in compliance with DCS standards and requirements
- Participated in safety planning and crisis response to protect child welfare
- Advocated for services that supported emotional, educational, and developmental needs of children
Education
Bachelor of Arts - Psychology
Indiana University-Purdue University Fort Wayne
06-2018
Skills
- Person-Centered Planning
- Case Management (Waiver & Child Welfare)
- Indiana Waiver Services Coordination
- DCS Policy & Compliance
- Strengths-Based Practice
- Crisis Intervention & De-escalation
- Family Engagement & Advocacy
- Interdisciplinary Team Leadership
- Service Coordination & Resource Navigation
- Community Resource Knowledge
- Problem Solving & Critical Thinking
- Conflict Resolution
- Time Management & Prioritization
- Supervision & Team Leadership
- Collaboration with Providers & Agencies
- Goal Setting & Progress Monitoring
Timeline
Health and Wellness Waiver Supervisor
Options Case Management
01.2021 - Current
Case Manager
Aging and In-Home Services
2020 - 2021
Case Manager
Department of Child Services
2019 - 2020
Bachelor of Arts - Psychology
Indiana University-Purdue University Fort Wayne