Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Halie Johnson

Fishers,IN

Summary

Knowledgeable and dedicated property manager with extensive experience in the customer service industry. Hardworking and resourceful with friendly and professional demeanor and proven skills in optimizing customer retention and occupancy. Motivated to maintain resident satisfaction and company success.

Overview

10
10
years of professional experience

Work History

General Manager

Independence Realty Trust
09.2021 - Current
  • Managed all aspects of property operations including financial performance, leasing, retention and maintenance of two properties.
  • Created and managed annual operating and capital budgets.
  • Kept properties in compliance with local, state, and federal regulations.
  • Worked closely with Marketing and Revenue Departments to optimize occupancy and retention.
  • Managed, trained, and ensured company compliance with onsite staff.
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Addressed and resolved resident complaints and inquiries, maintaining high satisfaction.

Account Service Specialist

ADT Security
06.2017 - 09.2021
  • Displayed superior customer service by addressing customer concerns with empathy and by providing prompt and direct answers to questions.
  • Advocated for client needs within the company to improve experience and increase customer retention.
  • Maintained customer retention by creating and offering unique discount options and promoting upsell of new products.
  • Served as part of the company's "Engagement Team" to plan events, pitch-ins, food drives, and raffles to promote employee engagement and satisfaction.
  • Identified new opportunities and cultivated leads to consistently meet sales goals and increase business growth.
  • Reviewed sales calls to ensure quality assurance.
  • Reviewed medical paperwork, Military Orders, and legal documentation to determine if a client qualified for a release of contract.

Shift Supervisor

Starbucks
09.2015 - 06.2017
  • Ensured quality service by implementing company protocols.
  • Advanced team by recruiting, training, and promoting growth opportunities.
  • Assigned tasks to team members based on individual strengths and promoted a teamwork driven environment to meet goals.
  • Conducted weekly inventory counts and product orders.
  • Maintained up-to-date knowledge of store policies, new products, and price changes.
  • Responsible for quarterly promotional resets and rotation of product.
  • Supervised and lead team members in fast, up-beat work environment.
  • Responsible for cash handling and nightly deposits.

Education

High School Diploma -

Lawrence North Highschool
Indianapolis, IN
05-2013

Skills

  • Proficient in Entrata, CRM, Dealmaker, Microsoft Office, and Salesforce
  • Ability to multi-task and adhere to changes
  • Customer Retention and Sales
  • Fair Housing Policies
  • Strong Organization Skills
  • Social Media
  • Excellent telephone and email etiquette

Accomplishments

  • Received recognition as a top 10 nominee for 2022 MMC Leasing Professional of the Year.
  • Received 2024 "Circle of Excellence" Award for Top 20 Communities in the Company.

Timeline

General Manager

Independence Realty Trust
09.2021 - Current

Account Service Specialist

ADT Security
06.2017 - 09.2021

Shift Supervisor

Starbucks
09.2015 - 06.2017

High School Diploma -

Lawrence North Highschool

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Halie Johnson