Halie Wilson
Georgetown
Summary
Motivated and hardworking professional with experience in the catering industry, offering exceptional people skills and a strong commitment to customer service. Known for quick learning in hands-on environments, strong leadership abilities, and the ability to connect with customers to ensure satisfaction. A dedicated team player with excellent communication skills and a keen eye for detail, always striving to exceed expectations and deliver high-quality service.
Overview
3
3
years of professional experience
Work History
Wedding Caterer
Jennifer Perez
Sanford
08.2024 - Current
- Accurately estimated amount of food to prepare for events.
- Explained goals and expectations required of trainees.
- Assisted staff by serving food and beverages or bussing tables.
- Managed banquet hall decorations prior to receptions including arranging flowers, setting tablecloths.
- Resolved problems or concerns to satisfaction of involved parties.
- Set up buffet stations according to specifications provided by clients or wedding planners.
Receptionist
Oveido Pet Resort
Oviedo
07.2023 - 12.2023
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Scheduled and confirmed appointments and meetings for management team.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Managed company database and ensured the accuracy of contact information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Host
Metro Diner
Oviedo
05.2022 - 11.2022
- Collected reservation information and communicated updates to guests via mobile device or in-person.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Processed payments from customers using a POS system.
- Provided customers with accurate wait times and monitored waiting list.
- Helped service staff handle demand by distributing food and beverages.
Education
High School Diploma -
Winter Springs High School
Winter Springs, FL05-2024
Skills
- Customer service
- Database management
- Team collaboration
- Inventory monitoring
- Personable and friendly
- Problem-solving skills
- Leadership
- Guest and client satisfaction
- Performance improvement
Affiliations
Outside of work, I stay active by participating in outdoor activities and maintaining a healthy lifestyle. I enjoy learning new skills and spending time outdoors to stay engaged and energized.
References
References available upon request.
Timeline
Wedding Caterer
Jennifer Perez
08.2024 - Current
Receptionist
Oveido Pet Resort
07.2023 - 12.2023
Host
Metro Diner
05.2022 - 11.2022
High School Diploma -
Winter Springs High School
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