Halima Saleem
Bangalore
Summary
Empathetic and results-driven sales professional with a proven track record of increasing sales performance and cultivating enduring client relationships. Demonstrates exceptional interpersonal skills and strategic insight to contribute to the success of a high-performing sales team. Proficient in communicating effectively, negotiating solutions, and providing superior customer support while consistently meeting production targets. Experienced in leadership roles, including training and mentoring new associates to drive team success.
Overview
8
8
years of professional experience
Work History
Sr SDR
Attentive AI
New Delhi
05.2024 - Current
- Role Overview: Managed the lead generation pipeline, ensuring effective qualification and alignment with sales targets. Demonstrated expertise in cold calling, client engagement, and relationship management.
- Key Responsibilities:
- Conducted cold calls to identify and qualify potential clients.
- Conducted cold calls to identify and qualify potential clients.
- Delivered tailored product demonstrations.
- Maintained a structured sales pipeline using CRM software.
- Collaborated with internal teams for seamless client onboarding and retention.
- Applied data-driven strategies for optimizing sales processes.
Account Manager-ISR
Concentrix services India Pvt Ltd.
10.2021 - 06.2022
- Client – Netradyne.
- Streamlined processes for lead generation and qualification.
- Conducted cold calls.
- Ensured client satisfaction and retention with regular follow-ups.
- Identify potential clients using multiple channels including cold calling and email campaigns.
- Executed focused cold calling campaigns, effectively engaging prospects to generate sales opportunities.
- Determine client fit by evaluating requirements and budget constraints.
- Conducted sales presentations and demonstrations to potential clients.
- Negotiated sales terms with clients to optimize revenue and profitability.
- Monitored sales pipeline using CRM software, tracking leads, opportunities, and activities.
- Coordinate with marketing, product development, and customer support teams to meet client needs.
- Retention of customers and renewal of contracts
- Analyze database records and sales data to spot trends.
- Kept up-to-date with market changes and industry developments for client communication.
- Scheduled meetings with potential clients, highlighting the company's products.
- Designed and executed dynamic product demonstrations, clearly showcasing value proposition.
- Delegated sales leads to SDRs following product demonstrations based on priority and potential.
- Actively participate in the sales cycle, contributing to the partial closure of sales through effective engagement and relationship-building.
- Maintain an efficient pipeline structure.
- Synchronize sales initiatives for optimal pipeline maintenance.
BDM / Trainer
OpenMinds Edu
03.2020 - 07.2021
- Generated leads using effective networking techniques.
- Devised strategies for increasing customer base and enhancing revenue.
- Fostered long-term relationships with schools, partners, and industry influencers.
- Teamed up with sales staff to design compelling pitches, increasing prospective client conversion rates.
- Managed effective training sessions, improving internal knowledge base.
- Developed interactive training content to keep the team aligned with industry updates.
- Examined competitor activities to uncover areas for improvement.
- Integrated training programs to align with corporate priorities.
- Defined KPIs to track efficiency and assessed team results.
- Built enduring partnerships that resulted in substantial client loyalty.
- Served as trusted advisor, providing key insights to support client goals.
Sr. Technical Support Associate
Concentrix services India Pvt Ltd.
09.2018 - 02.2020
- Client - INTUIT
- Provide technical guidance to SMBs and enterprises for Intuit products, ensuring quick issue resolution.
- Understood client needs and resolved issues by proposing effective solutions for an enhanced experience.
- Enhanced customer retention through upselling.
- Share acquired insights regularly with team members.
- Maintained quality standards consistently.
- Analyzed performance reports to identify key trends effectively.
- Addressed customer feedback effectively and contributed valuable insights.
- Managed escalations and directed customers to appropriate resolution team.
Verification Specialist/Operations Analyst
FirstAdvantage Global Solutions
05.2017 - 08.2018
- Conduct thorough background verification processes for prospective employees, ensuring compliance with company policies and industry regulations.
- Utilize various databases and resources to verify employment history, educational qualifications, and professional credentials of candidates.
- Analyze verification results and discrepancies, investigating inconsistencies and discrepancies to ensure accurate reporting.
- Communicate verification outcomes to clients and stakeholders in a clear and timely manner, providing detailed explanations and documentation as necessary.
- Collaborate with cross-functional teams to streamline verification processes, and improve efficiency and accuracy.
- Stay updated on industry trends, regulatory changes, and best practices related to background verification, incorporating new methodologies, and technologies as appropriate.
- Maintain comprehensive records and documentation of verification activities, adhering to data security and privacy protocols.
- Provide training and guidance to junior team members on verification procedures, quality standards, and best practices.
- Assist in the development and implementation of quality assurance measures, and performance metrics, to evaluate the effectiveness of verification processes.
Education
Bcom -
Arni University
01.2017
12th grade -
Sambhram PU college
01.2014
Skills
- Client relationship management
- Market research and analysis
- Team leadership and mentoring
- Planning and execution
- Communication and presentation
- CRM proficiency
- Active listening
- Interpersonal Sensitivity
- Sales
- Contract negotiation
- Leadership practices
- Problem solving
- Team management
Hobbies and Interests
- Writing poetry/Quotes.
- Studying Human Behavior and Psychology
- Singing
- Dancing
- Traveling
Languages
- English
- Hindi
- Kannada
- Spanish
Affiliations
- Collaborated with NGOs to support orphanages.
- Fundraising for education, healthcare, and support for underprivileged students, cancer patients, seniors, and orphans.
- Connecting with organizations like WAQF and private NGOs to fund quality education for underprivileged children and girls who could not afford education after high school.
Accomplishments
- Won 2nd place - TATA-Sangam, a competition organized by TATA groups.
- Owned, operated and managed a successful cloud kitchen.
- Worked with the OpenMinds volunteer team by teaching students in underprivileged government schools for free in Bangalore, helping them successfully complete grades 8 to 10. Achieved a significant improvement in passing rates, increasing from 13% to 70%.
- Counseled young kids aged from 10 to 17 yrs and their families who were exposed and lost in crime and drugs.
Languages
Urdu
First Language
English
Upper Intermediate (B2)
B2
Kannada
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Tamil
Beginner (A1)
A1
Softwares/CRM
- LinkedIn Sales Navigator
- Outplay
- Zoominfo
- Apollo.io
- Zoho
- Salesforce
- Hubspot
- SalesLoft
- Wordpress/Elementor
- Adobe Premiere Pro
- Canva
References
References available upon request.
Timeline
Sr SDR
Attentive AI
05.2024 - Current
Account Manager-ISR
Concentrix services India Pvt Ltd.
10.2021 - 06.2022
BDM / Trainer
OpenMinds Edu
03.2020 - 07.2021
Sr. Technical Support Associate
Concentrix services India Pvt Ltd.
09.2018 - 02.2020
Verification Specialist/Operations Analyst
FirstAdvantage Global Solutions
05.2017 - 08.2018
Bcom -
Arni University
12th grade -
Sambhram PU college
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