Generative AI
Hamed Ali Ansar
Technical Operations Specialist
Hyderabad,TG
Summary
Professional Summary
Technical Operations and Business Support Specialist with 4+ years of experience across technical support, recruitment operations, and customer-facing service environments. Experienced in troubleshooting hardware and software issues, coordinating hiring processes, managing client interactions, and supporting day-to-day business operations. Proven ability to manage high-volume tasks, resolve technical and operational problems efficiently, and communicate effectively with diverse teams and customers. Adaptable professional comfortable working across technical support, operational coordination, recruiting assistance, and client service functions in fast-paced environments.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Technical Support Executive
United Solutions Group Pvt Ltd
10.2020 - 09.2021
- Diagnosed and resolved hardware, software, and network issues for customers through remote support.
- Guided clients through troubleshooting steps to resolve technical problems efficiently.
- Managed multiple customer cases simultaneously while maintaining service quality.
- Provided accurate documentation and follow-up to ensure resolution of reported issues.
- Installed and configured hardware and software solutions for customers.
US Staffing Recruiter
Spectraforce Technologies Pvt Ltd
08.2018 - 03.2019
- Sourced candidates through online job boards, internal hiring portals, and referrals for US clients.
- Conducted phone interviews to assess work history, technical skills, and job fit.
- Managed up to 10 open job requisitions simultaneously.
- Negotiated salary and hourly rates with candidates and extended employment offers.
- Maintained candidate pipelines and coordinated hiring processes with hiring managers.
Business Development Executive
Elclad Online Stores Pvt Ltd
11.2016 - 01.2018
- Began as Customer Care Representative handling customer inquiries, billing issues, and complaint resolution.
- Promoted to Business Development Executive within six months based on performance.
- Maintained relationships with clients and vendors through phone and direct communication.
- Coordinated with internal departments including accounting and logistics to resolve customer issues.
Education
Diploma - Mechanical Engineering
01-2016
Skills
Recruitment and Talent Sourcing
Candidate Screening and Phone Interviews
US IT Staffing Processes
Client and Candidate Relationship Management
Technical Troubleshooting and Customer Support
Inbound and Outbound Call Management
Applicant Tracking Systems and Online Sourcing
MS Office and Computer Applications
Strong Communication and Negotiation
Customer Relationship Management
Problem Solving and Conflict Resolution
Multilingual: English, Hindi, Telugu
Accomplishments
- College Chess Finalist (Grand Master Level Tournament)
- School Table Tennis Champion
- Participant in inter-college debate competitions
- Volunteer for charity fundraising initiatives
Interests
Prompt Engineer
Chess
Automation Tools
AI Ethics
Timeline
Technical Support Executive - United Solutions Group Pvt Ltd
10.2020 - 09.2021
US Staffing Recruiter - Spectraforce Technologies Pvt Ltd
08.2018 - 03.2019
Business Development Executive - Elclad Online Stores Pvt Ltd
11.2016 - 01.2018
Quli Qutub Shah Government Polytechnic College - Diploma, Mechanical Engineering