Hameed Ghouse Maricar
evtoc Network Broadcast Engineer
Bengaluru,KA
Summary
Dynamic IT professional with experience at Evertz India Pvt Ltd, excelling in cloud services and network management. Proven track record in reducing support tickets by 50% through innovative solutions. Proficient in Networking, with a strong focus on enhancing operational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
6
6
years of post-secondary education
Work History
Junior Evtoc Network Broadcast Engineer
Evertz India Pvt Ltd
12.2022 - Current
- Installed and configured Evertz manufactured products at customer sites as per requirements.
- Respond and provide technical direction to customers regarding operational issues, TCP/IP, DNS, HTTP firmware upgrades using coding and general maintenance, Data Infrastructure, Data Models.
- Assess the customer’s product application, troubleshoot and diagnose issues through research connectors and/or re-creation to determine the root cause and change management.
- Develop Creating instances in AWS CloudWatch, cloud pricing and other cloud services.
- Develop and implement ways to deploy workloads to the cloud application.
- Attend all emails and enquiries on RMA related debugging issues.
- Major Broadcasters include the National Basketball Association, Major League Baseball and Verizon.
Administrative Assistant
Evertz India Pvt Ltd
06.2021 - 12.2022
- Engineered a systematic approach to addressing network-related customer inquiries, resulting in a 50% decrease in ticket escalations and contributing to a more efficient customer support workflow automation across the department.
- Led the implementation of a new ticketing system for hardware issues, resulting in the efficient tracking of over 1,000 hardware-related incidents, streamlining the resolution process across the customer support team.
- Conducted root cause analyses on recurring hardware failures, identifying key trends that led to a 50% reduction in support tickets related to specific devices, optimizing resource allocation for the support team.
- Implemented a tiered alert escalation strategy that prioritized alerts based on severity; this initiative decreased unnecessary escalations by 25%, ensuring critical issues received immediate attention from senior staff.
- Reporting to network security team regarding network-based threats.
Service Desk Agent
Fujitsu Consulting
10.2019 - 04.2021
- Client: Royal Bank of Scotland
- Experienced IT Service Engineer with a demonstrated history of working in information technology.
- Skilled in escalations management, process management, technical and Monitoring. Focused to provide smooth application managed services to clients.
- Handling Application support to customer communication.
- Load Balancing, Service Level Agreement, Web Technologies like HTML
- Handling escalations related to Virtual Machine mapping, Account unlock, Self Service Password reset, RSA Token Mapping/ Unlock
- ID creation, Deletions and Access, Role Group Creations doing services delivery
- Remote and Mail Support, Profile creation, Deletion, Migration and Reset
- RSA Token (Soft\Hard), Reset and Synchronization, Virtual Machine Reset
- Established a detailed monitoring protocol that tracked 200+ system alerts daily, leading to improved incident response times and a noticeable 15% reduction in recurring issues; enhanced overall system performance and reliability.
- Profile creation, deletion, migration and reset
Associate Analyst
Comodo Security Solutions
08.2018 - 09.2019
- Checked Devops tools like Kibana, Zabbix, Jenkins, AWS Cloudwatch, Lambda, L1 support Engineer, Antispam, Log analysis. system and server monitoring, NOC, Incident management.
- Complete ownership on L1 activities in other cloud computing and computer networking
- Involved in high priority issues. Analyzed, investigated, and escalated security incidents to customers
- Analyzing the tickets in Support board and Reporting to L2 team and involved in problem Management activities
Education
MBA - Information Systems
07.2019 - 08.2021
B.E - Computer Science And Engineering
08.2013 - 04.2017
Skills
Azure
Jira
Confluence
ServiceNow
Cloud
AWS
SQL
Jenkins
Linux
Logging
Monitoring
Project Management
Network Management
Network Administration
NOC
Thin Clients
Active Directory
O365
ITIL
Certification
Cisco Certified Network Associate
Timeline
Cisco Certified Network Associate
03-2025
Junior Evtoc Network Broadcast Engineer - Evertz India Pvt Ltd
12.2022 - Current
Administrative Assistant - Evertz India Pvt Ltd
06.2021 - 12.2022
Service Desk Agent - Fujitsu Consulting
10.2019 - 04.2021
Annamalai University- Distance Education - MBA, Information Systems
07.2019 - 08.2021
Associate Analyst - Comodo Security Solutions
08.2018 - 09.2019
Krishnasamy College of Engineering And Technology - B.E, Computer Science And Engineering
08.2013 - 04.2017