Hamelton Gomes
Mumbai,MH
Summary
Professional with proven track record in facilitating smooth transitions for individuals and families. Skilled in logistical planning, client relationship management, and problem-solving. Strong focus on team collaboration and achieving results, effortlessly adapting to changing needs. Known for excellent communication, organizational skills, and customer-first approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Mobility Consultant
FSL Interem
09.2023 - Current
- · Streamlined relocation processes for improved efficiency and cost-effectiveness in serving clients.
- Served as primary contact for managing corporate and private relocations throughout India.
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Cultivated strong client relationships through empathetic communication and effective problem-solving.
- Ensured accurate invoicing completed within three to four days, enhancing cash flow.
- Negotiated favorable settlements with clients and third parties
- · Negotiated insurance claim with a fair settlements, maintaining positive client relationships and saving revenue for the company
- Demonstrated ability to work independently while contributing effectively in team settings.
Associate Consultant - Mobility
Writer Relocations
12.2021 - 02.2023
- Oversaw key account Cartus, generating four crore in annual revenue.
- Achieved maximum top block score of 8/8 with customer satisfaction rating exceeding 95%.
- Mentored junior team members, sharing expertise, knowledge, and best practices to enhance overall team performance.
- Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
- Managed multiple task simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
- Prepared insurance claims for submission to insurance Department.
- · Document collection and invoicing for domestic and international shipment.
- Tracked and verified consignments to guarantee punctual deliveries
Senior VIP Consultant
People Interactive India Private Limited
08.2020 - 05.2021
- Functioned as sole point of contact for offering services to VIP customers in United States and Europe.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Proposed service renewal, resulting in 70% success rate
- Enhanced client satisfaction by providing personalized matchmaking services tailored to their preferences and needs.
Senior Executive
Writer Relocations
08.2020 - 05.2021
- Serves as primary contact for overseeing 100+ corporate accounts, achieving 92% positive feedback score.
- · Establish positive rapport with procurement, driving growth in bookings
- ·Generated 3% to 7% increase in revenue via effective cross selling of insurance
- · Proactive in payment collection from private customers, document gathering and billing
- Facilitated communication with insurance department for shipment coverage and claims processing.
Ensured timely settlement of claims to maintain operational efficiency. ·
Senior Data Analyst
EClerx Services
09.2011 - 02.2017
- Delivered comprehensive reports to Dell United states and spain highlighting key trends, patterns, anomalies, presenting findings to senior management for informed decision-making purposes.
- Analyzed large amounts of data to identify trends and find patterns, signals and hidden stories within data.
- Leveraged text, charts and graphs to communicate findings in understandable format.
- · Proficient in data extraction utilizing Salesforce, Dell Data Direct, and Microsoft SQL Server
- · Facilitated onboarding of Enterprise pipeline project and EMEA pipeline project.
- Assembled QBR decks, process flow charts, and standard operating procedures for weekly analysis.
Education
High School Diploma -
Welingkar Institute of Management
Mumbai01-2016
Bachelor of Commerce -
University of Mumbai
Mumbai01-2011
Higher Secondary Education - Commerce
Burhani College of Commerce And Arts
04-2007
SSC -
Antonio Dsouza High School
Mumbai01-2005
Skills
- Multitasking and organization
- Cross-functional collaboration
- Problem-solving and decision-making
- Time management
- Relationship building
- Verbal and written communication
Certification
- Maters program in Data Analysis, Simpli learn - Microsoft Excel, Tableau, Python and R- programming
- Microsoft office - Word, Excel and Powerpoint
- Export Import documents and procedures
- Logistics and ocean Shipping in Supply Chain Management
Accomplishments
Received an award for onboarding a project at Eclerx
Reading books
Enjoy reading Novels and books on self-development and good lifestyle
Timeline
Mobility Consultant
FSL Interem
09.2023 - Current
Associate Consultant - Mobility
Writer Relocations
12.2021 - 02.2023
Senior VIP Consultant
People Interactive India Private Limited
08.2020 - 05.2021
Senior Executive
Writer Relocations
08.2020 - 05.2021
Senior Data Analyst
EClerx Services
09.2011 - 02.2017
High School Diploma -
Welingkar Institute of Management
Bachelor of Commerce -
University of Mumbai
Higher Secondary Education - Commerce
Burhani College of Commerce And Arts
SSC -
Antonio Dsouza High School
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