Summary
Overview
Work History
Education
Skills
Awards
Hobbies and Interests
Training
Keystrengthareas
Internship
Affiliations
Certification
Timeline
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HAMIDA JENNIFER PECK

Bangalore

Summary

Dynamic and determined professional with 7 years of experience in the retail industry, specializing in efficient customer service and high-quality performance. Proven record of success in managing assets and teams with solid ethical behavior. Exceptional problem-solver and communicator, focused on enhancing business excellence through analytical thinking. Proficient in collaborating with teams to ensure smooth operations and implement effective process improvements.

Overview

9
9
years of professional experience
1
1
Certification

Work History

STRATEGIC ACCOUNT SPECIALIST 2

LINKEDIN CORPORATION
Bengaluru
01.2021 - Current
  • In addition to my responsibilities as a Strategic Account Specialist, I addressed member escalations in my role as a Strategic Account Specialist 2
  • Ensured that quarterly training on LinkedIn Talent Insights was conducted promptly and shared all new resources and updates with the team
  • Initiated a project to keep all internal and customer-facing resources updated
  • Provided coaching to new hires to help them acclimate to the Hiring line of business

STRATEGIC ACCOUNT SPECIALIST

LINKEDIN CORPORATION
Bengaluru
01.2022 - 01.2023
  • Provide dedicated support to LinkedIn Talent Solutions clients (Hiring Clients)
  • Collaborate with internal stakeholders to provide the best member experience
  • Work with a large book of accounts with specific daily targets on client satisfaction, responding to clients in an effective and efficient manner
  • Analyze and understand clients and their businesses to provide consultation of products/features, answering all product inquiries and questions
  • Conduct Zoom calls with admins and license holders to answer inquiries, provide technical assistance and best practices in regard to license functionality
  • Establish effective working relationships with managers, cross-team members and co-workers to ensure excellent information flow and feedback on process, policy, and product changes that will affect users
  • Document all communication with users and accounts accurately and in a timely manner via system tools

TALENT SOLUTIONS CONSULTANT

LINKEDIN CORPORATION
Bengaluru
01.2021 - 01.2022
  • Responsible for providing support to LinkedIn Corporate Solutions’ clients
  • Work within a queue-support model with specific daily targets on the number of customer contacts completed
  • Analyze and understand clients and their business, answering all product inquiries and questions
  • Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy and product changes that will affect users
  • Document all communication with users and accounts accurately and in a timely manner via system tools
  • Ensure that all issues are escalated appropriately to the correct internal departments and management
  • On board and train new customers on Talent Solutions products via phone and webinar

SENIOR ASSOCIATE – Compliance Operations-Variable

AMAZON DEVELOPMENT CENTRE
Bengaluru
10.2018 - 12.2020
  • Responsible for reporting violations of rules, regulations, policies, and procedures by evaluating the initiation of investigative and corrective procedures
  • Responsible for classifying products based on standard operation procedure
  • Provide appropriate coaching to new hires on classifying products
  • Responsible for carrying out internal quality audits for the team

ASSOCIATE – Customer Service Executive

HSBC
Bengaluru
07.2016 - 10.2018
  • Provide email support and attend calls of customers in retail liabilities
  • Monitoring and editing all customer complaints raised across the team and ensuring the meets the standards before submitting to the Financial Ombudsmen’s desk
  • Provide appropriate coaching to new hires on recording complaints and on customer handling skills
  • Responsible for quality communication and customer servicing within laid down productivity and service benchmark
  • Ensure customer delight and consistent service experience
  • Responsible for handling Retail banking queries of the customers
  • Responsible for analysing and monitoring team performance

Event Management

ReddClay
Bengaluru
03.2016 - 05.2016
  • Worked with the creative team to develop venue themes for variety of events
  • Created invite list, distribute invite list and track RSVPs
  • Planned event advertising, including media outlets, graphics and communications
  • Provided social media support to promote events

Education

Post Graduate Programme in Management -

Vogue Institute of Fashion Technology
Bengaluru
12.2016

Bachelor of Art -

Bishop Cottons Women’s Christian College
Bengaluru
12.2014

ISC -

Himalayan International Residential School
West Bengal
12.2011

IGCSE -

Campion International School
West Bengal
12.2009

Skills

  • Adaptability
  • Attention to detail
  • Proactive response
  • Responsibility
  • Research
  • Document Maintenance
  • Process Accuracy Improvement
  • Language Proficiency
  • Project Management

Awards

  • Winner of Global Standard Award
  • Winner of Ace Of Spades

Hobbies and Interests

  • Swimming
  • Travelling
  • Painting

Training

  • Positive Attitude and Proactive Time Management, Deccan Herald, 07/01/11
  • Stress Management and Effective Writing Skills, Deccan Herald, 07/01/12
  • Basics of Fashion Designing, Vogue Institute of Fashion Designing, 07/01/15

Keystrengthareas

  • Being adaptable, attentive, and responding proactively
  • Excelling in taking on responsibility and actively seeking opportunities where my ideas are valued and encouraged
  • Conducting research and updating documents to ensure the accuracy of business processes, terminology, and the quality of language, grammar, format, and underlying markup

Internship

Diesel Fashion India (Reliance Brand Ltd.)

Affiliations

  • Swimming
  • Trekking
  • Painting

Certification

  • Project Management Foundation

Timeline

STRATEGIC ACCOUNT SPECIALIST

LINKEDIN CORPORATION
01.2022 - 01.2023

STRATEGIC ACCOUNT SPECIALIST 2

LINKEDIN CORPORATION
01.2021 - Current

TALENT SOLUTIONS CONSULTANT

LINKEDIN CORPORATION
01.2021 - 01.2022

SENIOR ASSOCIATE – Compliance Operations-Variable

AMAZON DEVELOPMENT CENTRE
10.2018 - 12.2020

ASSOCIATE – Customer Service Executive

HSBC
07.2016 - 10.2018

Event Management

ReddClay
03.2016 - 05.2016

Post Graduate Programme in Management -

Vogue Institute of Fashion Technology

Bachelor of Art -

Bishop Cottons Women’s Christian College

ISC -

Himalayan International Residential School

IGCSE -

Campion International School

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HAMIDA JENNIFER PECK