HAMISH JOEL NIRMAL KUMAR
Chennai,TN
Summary
A dedicated analyst with 12+ years of experience, proficient in running successful method-oriented operations &
taking initiatives for business excellence through process improvement; targeting assignments in Operations
Management with an organization of repute
Experience in steering business development/operations in Indian sub-continent, recruiting, managing & training
resources, formulating departmental budgets while supervising administrative functions. Proficient in driving
mobility operations encompassing new process implementation, fleet management and vendor negotiations.
Excellence in administering overall business operations and vendor onboarding. Exposure in coordinating with the
multi-cultural team spread across geographical locations; optimizing the cost and lead-time.
Proficiency in managing service delivery operations with capability to win new business, defining SLA’s, contract
management, defining operating procedures; capacity management and handholding of business partners &
key stakeholders. Capabilities in developing and implementing critical to quality service Standards/ KPI for attrition
control and performance excellence. Excellent relationship management, analytical and negotiation skills.
Overview
8
8
years of professional experience
5
5
Certifications
Work History
Supply & Logistics Manager
09.2021 - Current
- City head Logistics) with OLA DASH (ANI Tech)
- Drive projects on process improvement, process excellence, and operations development for last Mile
- Operations
- Managing a team of 400+ Riders of 30+ Dark Stores with Asst Manager & Fleet Team Leaders
- Developing SLAs, SOPs and metrics in line with Operations strategy for future implementation and execution
- Initiating the RCA for the breaches in the various operations metrics and monitoring the closures of the same
- Be the focal point between different teams to drive smooth operations i.e
- Technology, Retail, Last Mile &
- CRM Manpower planning as per volume
- Own complete rider life cycle management starting from sourcing and ensure flawless partner experience
- Onboarding and Training the Offrole Staff
- Identify vendors to assist and supply to support operations
- Deliver operational designs with necessary plans around riders, assets, etc
- First mile and Last Mile Operations
- Cost Analysis - Planning for Incentives, Assuring MG to zero
- Working in CPO at any Demand and preparing the Payouts for Riders and Vendors
- Ensure flawless execution on ground and process around periodic audits
- Responsible for Metrics like Serviceability, SLA, Cancellations, Rejects, Speed and Attrition
- Notable Achievements:
- Launched Dark Kitchen & Stores last Mile Operations in Chennai
- Implemented rider quality check process which increased rider utilization to 85%
- Reduced the prepunch to 0.75% from 8% & Stockouts to less than 0.5% by setting up a Rider Control tower for rider assistance
- Reduced the CPO(Cost per order) to ~75 from 160 and sustaining it by increasing the rider utilization
- Increased the supply to 2x during sale events through referrals and Adhoc rider channels
- Sustaining 85%+ in TAT and SLA adhering to “Store to home within 10mins delivery”
- Reduced the Churn rate by Introducing R&R programs and WoW inter city competitions
Fleet Associate
Uber
06.2016 - 06.2020
- India (Xchange Leasing)
- Managed end to end Launch of Uber Leasing Business in Chennai & administered entire fleet operations
- Responsible for smooth Onboarding & delivery , Collections, Customer Engagement & support, PnL & Asset management
- Designed & Managed end to end vehicle maintenance, drove vendor negotiations and aggressively worked with workshop vendors for healthy vehicle pipeline
- Led, recruited, trained & mentored a team of 8 members with strong focus on Sales, Operations, Finance, Risk & Vendor Management
- Managed entire vendor operations including analyzing & raising of PO ,Invoice processing , approval and timely payment within SLA
- Owned and managed all insurance, recovery and legal cases .Worked with multiple vendors & RTO’s and drove Fitness renewal process for entire fleet
- Played a vital role in spearheading the end-to-end launch of new cars for Chennai Leasing business with different stakeholders - Policy, Legal, OEMS & Comm
- Ops
- Owned Vendor onboarding & designed a robust vendor assurance process, defining KPIs to rate suppliers on parameters such as service level, quality and cost
- Prepared quarterly and annual expense budgets and
- Created dashboards to monitor and measure budget- to-actuals variance to take corrective action
- Skillfully worked with Global Product & Functional Teams to build and implement leasing products
- Notable Achievements:
- Slashed payroll/benefits administration costs 30% by negotiating pricing and fees, while ensuring the continuation and enhancements of services
- Managed end to end TOF lead generation process through ATL and BTL increasing fleet utilization to 95% and revenue growth 20% MoM
- Led a Maintenance cost optimization initiative which saved ~$3-4K MoM
- Increased 14% net inflow for XLI from ancillary revenues ~$10k MoM modes like advertising and promotions on Leasing cars
- Automated referral channel & improved conversion by 2X with spend reduction of 30% (~$15k YoY)
- Maintained Chennai business at ~3% NPA and ~95% collection rate during role period
- Despite vehicle ageing and higher maintenance period, sustained a healthy vehicle pipeline for new deliveries and reduced the waiting period
- Reduced Churn rate by ~30% MoM by implementing various customer engagement activities
- Maintained 100% asset recovery record by proactively working with repossession team
Facility
06.2016 - 10.2016
- Executive||Leadership Support with Cognizant(Under ISS Payroll)
- Responsible for Facility soft services, Vendor Management , Physical Security & Cafeteria management,
- Transportation & logistics, audit & Compliance
- Managed statutory compliance MIS systems– collected, analyzed group level compliance data and designed reports to measure and report compliance
- Managed GSMS for the associates by earmarking the seat to their projects and sharing weekly utilization report to BU heads
- Supported the Group Managing Director’s Office – prepared board meeting presentations and facilitated leadership council meetings and discussions
- Monitoring & controlling the vendors including Pest management ,FSSAI and Fitness certificates
- Maintain & purchase of Monthly requirements for the Facility & AMC management
- Preparing budget vs actual, incident report, admin dash board, MMR PPT and updating vendor payments tracker
- Notable Achievements:
- Led a seat optimization project to identify billable seats and tagged it to appropriate BU associates to attain more than 90% utilization
- Implemented associate cab safety project by verifying & maintaining driver details , Installation and monitoring of GPS & panic buttons
- Successfully implemented 5S standards in facility within SLA
Technical Recruiter
Cyber Trendz IT Services
Chennai
01.2011 - 04.2011
- Key Result Areas:
- Handled the task of screening , selecting and submitting candidates to job orders within a defined discipline
- Gathering candidate information and sorting the candidate as per their suitability to the job profile
- Performed recruitment tasks by applying the policies, rules and procedures of the organization
- Notable Achievement: Handled three clients and increased the conversion rate by 30% within short span of time by effective head hunting of the candidates through various Job portals
Supervisor & Tech Support
Bluemoon Service Apartments
Chennai
02.2010 - 11.2010
- Key Result Areas:
- Ongoing Planning, Coordinating, training and supervising the work of staff
- Involved in preparation of budgets, staffing requirements, work schedules and work plan
- Handled system administrative tasks like software upgradation and network support
- Notable Achievement : Increased the guest visit’s to 2X by introducing standees & flyer ads in crowd gathering areas & through referral program
Service Coordinator
Excel Copier Systems
Chennai
01.2008 - 01.2010
- Advertising the products thereby inviting new clients
- Monitored expenses, invoices and prepared monthly client and management reports for tracking
- Trouble shooting basic System errors that includes hardware and networking.
Education
MBA - Human Resources
Annamalai University
Bachelor of Engineering - Computer Science
Anna University
12th - undefined
Saviour Jesus Matric Hr Sec School
10th - undefined
Mowbrays Matriculation Hr Sec School
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Skills
Technical SkillsMS Office (Word, Excel & PowerPoint) and Internet ApplicationsSoft Skills: Business Acumen, Drive for Result, Problem Solver, Service Orientation, Team ManagementPERSONAL DETAILSDate of Birth: 18th July 1985Linguistic Abilities: English,TamilPresent Address: Chennai
Certification
City Operations|Last Mile Delivery|Supply & Logistics I Driver Management| Profit & Loss Management|
Timeline
Supply & Logistics Manager
09.2021 - Current
Fleet Associate
Uber
06.2016 - 06.2020
Facility
06.2016 - 10.2016
Technical Recruiter
Cyber Trendz IT Services
01.2011 - 04.2011
Supervisor & Tech Support
Bluemoon Service Apartments
02.2010 - 11.2010
Service Coordinator
Excel Copier Systems
01.2008 - 01.2010
MBA - Human Resources
Annamalai University
Bachelor of Engineering - Computer Science
Anna University
12th - undefined
Saviour Jesus Matric Hr Sec School
10th - undefined
Mowbrays Matriculation Hr Sec School