Hamsa M
Bengaluru
Summary
Results-oriented professional adept at supporting company leaders to drive success. Demonstrates strong sense of urgency in anticipating and effectively responding to needs of senior-level executives. Thrives in fast-paced, dynamic environments.
Overview
13
13
years of professional experience
Work History
Senior Executive Assistant
Oppdoor
Bengaluru
07.2024 - Current
- Provided administrative support to the executive team, managing calendars and scheduling meetings.
- Developed and maintained filing systems, databases, records management systems, and other office resources.
- Coordinated travel arrangements including flights, hotels, transportation, visas, and itineraries.
- Assisted with event planning by coordinating catering services, reserving venues, ordering supplies.
- Coordinated executive's daily calendar and planned appointments and events.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Made travel arrangements for employee trips and conferences.
Senior Executive Assistant
Outleap Technologies Pvt Ltd
Bengaluru
01.2023 - 07.2024
- Coordinated domestic and international travel arrangements for the executive team
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Single-handedly worked on a cost-reduction project
- Tracked all the threads to timely closures
- Handled all scheduling for the CEO's calendar and prepared meeting agendas and materials
- Managed administrative functions, including complex calendar management with a focus on proper allocation of executive availability
- Reimbursements of the co-founders
- Made a process for Student success stories
- Managed all the daily stand-up & helped team in unblocking wherever required
- Worked on tools like Asana, Jira for tracking projects
- Planning interviews -in-person & online
- Planning Core team outings & Dinner or lunch
- Helped HR team in team offsite planning
Executive Assistant cum Office Admin
Rattle Software Pvt Ltd
06.2022 - 12.2022
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Promoted team productivity by keeping supplies organized and well-stocked
- Handled all scheduling for the CEO's calendar and prepared meeting agendas and materials
- Managed administrative functions, including complex calendar management with a focus on the proper allocation of executive availability
- Organised companywide offsite
- Procured office supplements
- Reimbursements & Payroll for all the employees
- HR operations
Executive Assistant - CEO
KM Associates
06.2017 - 06.2022
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Promoted team productivity by keeping supplies organized and well-stocked
- Handled all scheduling for the CEO's calendar and prepared meeting agendas and materials
- Managed administrative functions, including complex calendar management with a focus on the proper allocation of executive availability
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
- Developed and updated spreadsheets and databases to track, analyse and report on performance and sales data
- Worked with senior management to initiate new projects and assist in various processes
Executive Assistant – Founder
Sprintzeal
05.2014 - 02.2017
- Managed office by ordering office supplies and maintaining office equipment
- Screened phone calls, emails, mail and visitors to route and resolve information requests
- Coordinated recruiting activities by scheduling interviews and arranging candidate travel
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum
- Allocated executive tasks and managed complex calendars and administrative functions
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Promoted team productivity by keeping supplies organized and well-stocked
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
Team Leader – Customer Service
Aegis Customer Support Pvt Ltd
07.2011 - 04.2014
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Trained team on all aspects of operating procedures and company services
- Optimized customer support by establishing collaborative service environment
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Led team of 25 members while providing exceptional customer service
- Cross-trained and provided back up for customer service managers
- Moulded team and embraced change to adapt within dynamic market
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Created customer support strategy for team of 100 to increase customer Satisfaction scores
- Provided primary customer support to internal and external customers in fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Educated customers on promotions to enhance sales
Education
Bachelor of Commerce -
Ranchi University
01.2014
Skills
- Master calendar management
- Documentation and reporting
- Travel coordination
- Customer service
- Problem resolution
- Team building
- MS Office
- Six Sigma YB
- Asana
- Office equipment proficiency
- Excellent active listener
- Office Management
- Travel administration
- Administrative Support
- Expense Reporting
Languages
Kannada
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Senior Executive Assistant
Oppdoor
07.2024 - Current
Senior Executive Assistant
Outleap Technologies Pvt Ltd
01.2023 - 07.2024
Executive Assistant cum Office Admin
Rattle Software Pvt Ltd
06.2022 - 12.2022
Executive Assistant - CEO
KM Associates
06.2017 - 06.2022
Executive Assistant – Founder
Sprintzeal
05.2014 - 02.2017
Team Leader – Customer Service
Aegis Customer Support Pvt Ltd
07.2011 - 04.2014
Bachelor of Commerce -
Ranchi University
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