Results-oriented professional adept at supporting company leaders to drive success. Demonstrates strong sense of urgency in anticipating and effectively responding to needs of senior-level executives. Thrives in fast-paced, dynamic environments.
Overview
13
13
years of professional experience
Work History
Senior Executive Assistant
Oppdoor
Bengaluru
07.2024 - Current
Provided administrative support to the executive team, managing calendars and scheduling meetings.
Developed and maintained filing systems, databases, records management systems, and other office resources.
Coordinated travel arrangements including flights, hotels, transportation, visas, and itineraries.
Assisted with event planning by coordinating catering services, reserving venues, ordering supplies.
Coordinated executive's daily calendar and planned appointments and events.
Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
Made travel arrangements for employee trips and conferences.
Senior Executive Assistant
Outleap Technologies Pvt Ltd
Bengaluru
01.2023 - 07.2024
Coordinated domestic and international travel arrangements for the executive team
Responded to emails and other correspondence to facilitate communication and enhance business processes
Updated executives on changing business needs by thoroughly documenting internal and client meetings
Single-handedly worked on a cost-reduction project
Tracked all the threads to timely closures
Handled all scheduling for the CEO's calendar and prepared meeting agendas and materials
Managed administrative functions, including complex calendar management with a focus on proper allocation of executive availability
Reimbursements of the co-founders
Made a process for Student success stories
Managed all the daily stand-up & helped team in unblocking wherever required
Worked on tools like Asana, Jira for tracking projects
Planning interviews -in-person & online
Planning Core team outings & Dinner or lunch
Helped HR team in team offsite planning
Executive Assistant cum Office Admin
Rattle Software Pvt Ltd
06.2022 - 12.2022
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
Responded to emails and other correspondence to facilitate communication and enhance business processes
Updated executives on changing business needs by thoroughly documenting internal and client meetings
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Promoted team productivity by keeping supplies organized and well-stocked
Handled all scheduling for the CEO's calendar and prepared meeting agendas and materials
Managed administrative functions, including complex calendar management with a focus on the proper allocation of executive availability
Organised companywide offsite
Procured office supplements
Reimbursements & Payroll for all the employees
HR operations
Executive Assistant - CEO
KM Associates
06.2017 - 06.2022
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
Responded to emails and other correspondence to facilitate communication and enhance business processes
Updated executives on changing business needs by thoroughly documenting internal and client meetings
Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Promoted team productivity by keeping supplies organized and well-stocked
Handled all scheduling for the CEO's calendar and prepared meeting agendas and materials
Managed administrative functions, including complex calendar management with a focus on the proper allocation of executive availability
Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
Developed and updated spreadsheets and databases to track, analyse and report on performance and sales data
Worked with senior management to initiate new projects and assist in various processes
Executive Assistant – Founder
Sprintzeal
05.2014 - 02.2017
Managed office by ordering office supplies and maintaining office equipment
Screened phone calls, emails, mail and visitors to route and resolve information requests
Coordinated recruiting activities by scheduling interviews and arranging candidate travel
Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum
Allocated executive tasks and managed complex calendars and administrative functions
Updated executives on changing business needs by thoroughly documenting internal and client meetings
Responded to emails and other correspondence to facilitate communication and enhance business processes
Promoted team productivity by keeping supplies organized and well-stocked
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
Team Leader – Customer Service
Aegis Customer Support Pvt Ltd
07.2011 - 04.2014
Established open and professional relationships with team members which helped resolve issues and conflicts quickly
Trained team on all aspects of operating procedures and company services
Optimized customer support by establishing collaborative service environment
Mentored and guided employees to foster proper completion of assigned duties
Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
Led team of 25 members while providing exceptional customer service
Cross-trained and provided back up for customer service managers
Moulded team and embraced change to adapt within dynamic market
Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis
Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
Created customer support strategy for team of 100 to increase customer Satisfaction scores
Provided primary customer support to internal and external customers in fast-paced environment
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns