Hamsa M
Bengaluru
Summary
Results-oriented professional adept at supporting company leaders to drive success. Demonstrates strong sense of urgency in anticipating and effectively responding to needs of senior-level executives. Thrives in fast-paced, dynamic environments.
Overview
13
13
years of professional experience
Work History
Senior Executive Assistant
Oppdoor
Bengaluru
2024.07 - Current
- Provided administrative support to the executive team, managing calendars and scheduling meetings.
- Developed and maintained filing systems, databases, records management systems, and other office resources.
- Coordinated travel arrangements including flights, hotels, transportation, visas, and itineraries.
- Assisted with event planning by coordinating catering services, reserving venues, ordering supplies.
- Coordinated executive's daily calendar and planned appointments and events.
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
- Made travel arrangements for employee trips and conferences.
Senior Executive Assistant
Outleap Technologies Pvt Ltd
Bengaluru
2023.01 - 2024.07
- Coordinated domestic and international travel arrangements for the executive team
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Single-handedly worked on a cost-reduction project
- Tracked all the threads to timely closures
- Handled all scheduling for the CEO's calendar and prepared meeting agendas and materials
- Managed administrative functions, including complex calendar management with a focus on proper allocation of executive availability
- Reimbursements of the co-founders
- Made a process for Student success stories
- Managed all the daily stand-up & helped team in unblocking wherever required
- Worked on tools like Asana, Jira for tracking projects
- Planning interviews -in-person & online
- Planning Core team outings & Dinner or lunch
- Helped HR team in team offsite planning
Executive Assistant cum Office Admin
Rattle Software Pvt Ltd
2022.06 - 2022.12
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Promoted team productivity by keeping supplies organized and well-stocked
- Handled all scheduling for the CEO's calendar and prepared meeting agendas and materials
- Managed administrative functions, including complex calendar management with a focus on the proper allocation of executive availability
- Organised companywide offsite
- Procured office supplements
- Reimbursements & Payroll for all the employees
- HR operations
Executive Assistant - CEO
KM Associates
2017.06 - 2022.06
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Promoted team productivity by keeping supplies organized and well-stocked
- Handled all scheduling for the CEO's calendar and prepared meeting agendas and materials
- Managed administrative functions, including complex calendar management with a focus on the proper allocation of executive availability
- Contributed to smooth business operations by planning and organizing meetings and conferences, including conference calls
- Developed and updated spreadsheets and databases to track, analyse and report on performance and sales data
- Worked with senior management to initiate new projects and assist in various processes
Executive Assistant – Founder
Sprintzeal
2014.05 - 2017.02
- Managed office by ordering office supplies and maintaining office equipment
- Screened phone calls, emails, mail and visitors to route and resolve information requests
- Coordinated recruiting activities by scheduling interviews and arranging candidate travel
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum
- Allocated executive tasks and managed complex calendars and administrative functions
- Updated executives on changing business needs by thoroughly documenting internal and client meetings
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Promoted team productivity by keeping supplies organized and well-stocked
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations
Team Leader – Customer Service
Aegis Customer Support Pvt Ltd
2011.07 - 2014.04
- Established open and professional relationships with team members which helped resolve issues and conflicts quickly
- Trained team on all aspects of operating procedures and company services
- Optimized customer support by establishing collaborative service environment
- Mentored and guided employees to foster proper completion of assigned duties
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Led team of 25 members while providing exceptional customer service
- Cross-trained and provided back up for customer service managers
- Moulded team and embraced change to adapt within dynamic market
- Planned, managed and directed daily board operations to increase revenue and reduce costs through P&L analysis
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals
- Created customer support strategy for team of 100 to increase customer Satisfaction scores
- Provided primary customer support to internal and external customers in fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Educated customers on promotions to enhance sales
Education
Bachelor of Commerce -
Ranchi University
01.2014
Skills
- Master calendar management
- Documentation and reporting
- Travel coordination
- Customer service
- Problem resolution
- Team building
- MS Office
- Six Sigma YB
- Asana
- Office equipment proficiency
- Excellent active listener
- Office Management
- Travel administration
- Administrative Support
- Expense Reporting
Languages
Kannada
First Language
English
Advanced (C1)
C1
Hindi
Upper Intermediate (B2)
B2
Telugu
Upper Intermediate (B2)
B2
Timeline
Senior Executive Assistant
Oppdoor
2024.07 - Current
Senior Executive Assistant
Outleap Technologies Pvt Ltd
2023.01 - 2024.07
Executive Assistant cum Office Admin
Rattle Software Pvt Ltd
2022.06 - 2022.12
Executive Assistant - CEO
KM Associates
2017.06 - 2022.06
Executive Assistant – Founder
Sprintzeal
2014.05 - 2017.02
Team Leader – Customer Service
Aegis Customer Support Pvt Ltd
2011.07 - 2014.04
Bachelor of Commerce -
Ranchi University