Passionate and enthusiastic travel consultant with a strong focus on leisure travel, bringing an extensive career in the travel and hospitality industry. Skilled at working closely with clients to help them pursue their dream vacations, excels at troubleshooting and resolving customer support issues promptly. Bilingual and well-traveled, has honed active listening, relationship-building, customer service, and interpersonal skills. Possesses a sales-oriented personality and effective communication abilities, making a valuable asset to any successful team.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
1
1
Certification
5
5
Languages
Work History
Senior Travel Consultant
Excelsior Travels Pvt. Ltd.
01.2019 - Current
Specializations
Expert in Domestic & International Air Ticketing
Skilled in planning Domestic & International Packages
Proficient in Visa and Passport Assistance
Core Responsibilities & Achievements
Delivered personalized travel solutions, offering well-researched and cost-effective options, resulting in improved customer satisfaction and retention.
Negotiated competitive rates for clients, ensuring optimal deals while maintaining excellent service standards.
Built and maintained strong client relationships to ensure repeat business and referrals.
Coordinated complex travel arrangements, including cruises, trains, and flights, optimizing cost, time, and convenience for enhanced client experiences.
Designed and managed VIP traveler programs, offering exclusive discounts and special deals to high-value clients.
Conducted client consultations to understand international travel needs, recommending destinations and points of interest to create unforgettable experiences.
Planned and executed luxury travel itineraries for high-profile clients, including celebrities, politicians, and business executives.
Addressed client inquiries, complaints, and concerns with professionalism, providing effective and timely resolutions.
Educated clients on international travel insurance benefits and secured the best rates, driving a significant increase in repeat business.
Delivered tailored travel solutions by understanding clients' unique preferences, ensuring seamless and satisfying travel experiences.
Stayed updated on airline regulations, industry standards, and travel policies to ensure compliance and excellence in service.
Advised clients on travel policies and leveraged preferred vendors to optimize profitability.
Organized travel plans for individuals, families, and corporate clients, meeting diverse requirements with precision.
Evaluated client preferences and budgets, recommending suitable travel products and services to enhance value and satisfaction.
Implemented targeted marketing campaigns to further grow client base, resulting in phenomenal growth.
International Student Advisor
Atlas Consultant Pvt Ltd
02.2018 - 10.2018
Guided students in choosing the right courses, programs, and schedules to match their educational and career goals.
Organized and promoted career-focused events like planning sessions, work experience programs, and skill-building workshops.
Motivated students to explore opportunities aligned with their interests, skills, and future aspirations.
Helped students prepare for their future education by encouraging them to embrace learning opportunities and tackle challenges with persistence.
Handled over 50 customer inquiries daily, providing personalized support and solutions.
Worked closely with teachers and school staff to plan, improve, and update academic programs and schedules.
Collaborated with outside counsel to interpret and apply technical immigration policies and procedures.
Travel Desk Executive
Excelsior Travels Pvt. Ltd.
01.2016 - 01.2018
Experienced in Domestic & International Air Ticketing, Visa, and Passport Assistance.
Provided tailored travel solutions for individuals, families, and business travelers, maximizing customer satisfaction.
Booked airfares, hotels, and car rentals while negotiating rates and ensuring compliance with travel policies.
Advised clients on visa, passport, and security requirements, addressing travel to high-risk areas.
Maintained traveler profiles and handled payments professionally and discreetly.
Trained staff in customer service and travel planning.
Resolved client issues and implemented process improvements, boosting team performance.
Stayed updated on airline policies, tariffs, and travel laws to enhance operational efficiency.
Increased daily sales by 100% through strategic product recommendations and promotions.
Travel Counselor
American Express
10.2010 - 12.2015
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Arranged travel accommodations for groups, couples, executives and special needs clients
Managed over 50 customer calls per day
Travel Consultant
Rishika tours and travels
03.2010 - 09.2010
( Domestic, International Air Ticketing & Domestic, International Packages).
Informed clients of travel policies and utilized preferred vendors to maximize company profits
Organized trips for individual, family and business travelers
Managed over 50 customer calls per day
Travel Consultant
Vidatha tours and travels
05.2009 - 12.2009
Organized trips for individual, family and business travelers.
Managed over 50 customer calls per day
Organized trips for individual, family and business travelers
Informed clients of travel policies and utilized preferred vendors to maximize company profits
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Worked closely with clients to understand unique needs and meet specific travel desires.
Travel Consultant
Indica Tours and Travels
03.2008 - 04.2009
Domestic Air Ticketing
Booked transportation and coordinated schedules for conferences and meetings.
Provided exemplary customer service to new and existing clients, resulting in lasting relationships and secure new travel assignments.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Organized trips for individual, family and business travelers
Communicated benefits and information regarding international travel insurance with clients and obtained best rates, increasing repeat business 100%
Organized trips for individual, family and business travelers.
Education
Bachelor of Arts - Tourism
Bangalore University
Diploma - Air Ticketing
IITC Bangalore
Skills
Corporate travel management
Certification
IATA/IATAN ID Card – International Air Transport Association.
Corporate Product Manager, Implementation manager and Trainer at Benzy Infotech Pvt Ltd. / Akbar Travels of India Pvt. Ltd.Corporate Product Manager, Implementation manager and Trainer at Benzy Infotech Pvt Ltd. / Akbar Travels of India Pvt. Ltd.