Hamza Shams
Gurugram
Summary
Dynamic leader with a proven track record in Ed-Tech indusrty. adept in scaling teams and driving 30% month-on-month enrollment growth. Specializes in client engagement and strategic partnerships, leveraging data analysis for informed decision-making. Excelled in event management and revenue generation, achieving a 95% client satisfaction rating. Skilled in team leadership and business development.
Overview
5
5
years of professional experience
Work History
Manager - Study Abroad
Great Learning
Gurugram
08.2023 - Current
- Team Leadership & Scaling: Led and mentored a team of 15+ counsellors, scaling the team from 10 to 40+ members.
- Product Portfolio Expansion: Launched and managed 30+ programs for the USA and Germany, including both full-time on-campus and hybrid options.
- Strategic Partnerships: Collaborated with top-tier universities and their Deans and academic heads to create innovative and high-quality programs.
- Revenue Growth: Drove a 30% month-on-month growth in enrollments.
- Sales Process Optimization: Implemented data-driven strategies to improve lead conversion rates by 20% and reduce CAC by 15%.
- Client Engagement & Support: Provided personalized counselling and support to students, resulting in a 95% client satisfaction rating.
- Team Development & Training: Conducted regular training sessions, resulting in a 30% increase in team productivity.
- Event Management: Organized and executed successful webinars, virtual expos, podcasts and offline study abroad events, attracting 10,000+ attendees.
- Operational Excellence: Ensured 0% attrition and 95%+ compliance, implementing efficient processes and metrics.
- Talent Acquisition: Collaborated with the Talent Acquisition team to hire high-quality talent.
- Data-Driven Decision Making: Leveraged data analytics to identify trends, optimize strategies, and make informed decisions.
- Marketing & Branding: Worked with the marketing team to implement effective digital marketing campaigns, including SEO, SEM, social media, and email marketing.
- Quality Assurance: Ensured adherence to quality standards and compliance regulations.
- Customer Success: Maintained a high level of customer satisfaction and retention, resulting in a 200% growth in referrals.
- Future Leadership Development: Nurtured and developed future leaders within the team through training and coaching.
Team Lead Manager
Upgrad Abroad
Noida
10.2022 - 08.2023
- Team Leadership: Led a result-oriented strong team of 12+ study abroad counsellors.
- Revenue Generation: Drove 1.5CR+ quarterly revenue.
- Client Management: Provided comprehensive guidance to students for study abroad destinations (US, UK, Canada, Australia, Germany, Ireland, France, Finland etc.).
- Quality Assurance: Ensured quality and compliance standards in collaboration with the Quality/Audit team.
- Strategic Partnerships: Collaborated with marketing and referral teams to generate leads.
- Operational Excellence: Implemented efficient processes and metrics to enhance team performance.
- Client Engagement: Provided personalized counselling and support through video calls, emails, and tele-calls.
- Training & Development: Trained and mentored the team on study abroad processes, lead management, and client engagement.
- Event Management: Organized and executed successful offline study abroad expos across India, attracting potential students and generating leads.
Study Abroad Expert
Upgrad Abroad
Noida
10.2021 - 09.2022
- Handled Inbound leads of the study abroad segment and achieved 200%, target MOM
- Converting leads over call and video demo.
- Leadsquared handling and sales planning
- Articulation of learners from domestic to Study abroad programmes
- Counselling for Visa and Finance
- Represented Universities at Global Study Abroad Expo.
Senior Business Development Associate
Byju's - Think and Learn Pvt Ltd
Noida
09.2021 - 10.2021
- Managed B2C sales operations in Delhi NCR Zone.
- Managed admissions across AAKASH Institute branches in Delhi-NCR.
- Drove sales growth by following up with potential clients through calls and home meetings.
- Conducted training sessions for junior team members in Direct Sales.
Business Development Associate
Byju's - Think and Learn Pvt Ltd
Bangalore
06.2020 - 08.2021
- Managed nationwide leads using Leadsquared.
- Achieved a position in the top 24 BDA Pan India for the BNAT JEE Campaign.
- Increased revenue by effectively converting leads through phone calls and virtual meetings.
- Generated revenue from K3, K10, and JEE/NEET segments.
Education
Post Graduate Diploma in Management - General Management
Indian Institute of Management
Rohtak09-2024
Bachelor of Technology - Mechanical Engineering
SRM Institute of Science And Technology
Chennai05-2020
Skills
- Team leadership
- Client engagement
- Data analysis
- Sales strategies
- Event management
- Strategic partnerships
- Revenue generation
- Coaching and mentoring
- Decision-making
- Cross-functional team management
- Customer relationship management (CRM)
- Business development
- Business strategy
Affiliations
- Table Tennis
- E-sports
- Cricket
Accomplishments
Won the Aspire award for AMJ'22 at upGrad Abroad.
Won the Star of upGrad award for the best performance in AMJ'22 at upGrad Abroad.
Won the trophy as Champion team for July month for the highest achievement.
Recognised as the best manager at upGrad Study Abroad.
Recognised as the best Manager in Study Abroad Vertical at Great Learning for JAS'24.
Languages
Hindi
First Language
English
Proficient (C2)
C2
German
Beginner (A1)
A1
Timeline
Manager - Study Abroad
Great Learning
08.2023 - Current
Team Lead Manager
Upgrad Abroad
10.2022 - 08.2023
Study Abroad Expert
Upgrad Abroad
10.2021 - 09.2022
Senior Business Development Associate
Byju's - Think and Learn Pvt Ltd
09.2021 - 10.2021
Business Development Associate
Byju's - Think and Learn Pvt Ltd
06.2020 - 08.2021
Post Graduate Diploma in Management - General Management
Indian Institute of Management
Bachelor of Technology - Mechanical Engineering
SRM Institute of Science And Technology
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