Hanan Ayyad
Summary
Driven by a passion for operational efficiency and business process analysis, I significantly enhanced workflow and compliance at the Commercial Bank of Kuwait. My expertise in document preparation and leadership in optimizing operations underscore my ability to boost productivity and maintain high standards. Skilled in Microsoft Office, I excel in transforming challenges into streamlined processes.
Overview
18
18
years of professional experience
Work History
Operations Department
Commercial Bank of Kuwait
03.2021 - Current
- Supervise Salary Unit Operations: Oversee the processing of salary payments for employees of corporate clients, ensuring accurate and timely transfers.
- Coordinate with Corporate Clients: Act as a liaison between the bank and corporate clients, ensuring proper setup and maintenance of salary payment schemes.
- Ensure Compliance: Ensure that salary payments follow banking regulations, client agreements, and internal policies.
- Monitor CDM Operations: Oversee the operations of Cash Deposit Machines (CDMs), ensuring machines are functioning properly, have adequate cash supply, and are secure.
- Troubleshooting & Maintenance: Coordinate with technical teams to resolve any issues with CDMs quickly to minimize downtime.
- Reconciliation and Reporting: Ensure that CDM transactions are reconciled with the bank’s records, and report discrepancies if any arise.
- Supervise Card Issuance: Oversee the issuance and management of debit and credit cards, ensuring compliance with bank policies and security standards.
- Manage Cardholder Requests: Handle customer requests related to card activation, reissuance, blockages, and disputes, ensuring a smooth experience for clients.
- Monitor Card Transactions: Supervise the monitoring of card transactions to prevent fraud and ensure that all transactions are legitimate and comply with internal procedures.
- Team Leadership: Supervise and manage staff in the Salary Unit, ensuring that the team is meeting performance targets and deadlines.
- Training and Development: Provide training to new staff and ensure ongoing development for your team to keep them updated on banking regulations, processes, and system changes.
- Performance Monitoring: Conduct regular performance evaluations, providing feedback and supporting staff in improving their skills and efficiency.
- Enhance Workflow: Identify inefficiencies in the operations of the Salary Unit, CDM, and Card Services, and implement improvements to streamline processes.
- Implement Best Practices: Ensure that operations comply with industry standards and best practices, improving service quality and reducing errors.
- Ensure Regulatory Compliance: Ensure that all processes and transactions in the Salary, CDM, and Card units comply with the Central Bank of Kuwait regulations and international banking standards.
- Risk Monitoring: Identify potential risks in operations, such as fraud, errors in salary payments, or security issues with card transactions, and implement corrective actions.
- Generate Reports: Prepare regular operational reports on Salary Unit activities, CDM performance, and card operations for senior management review.
- Maintain Documentation: Ensure that all client agreements, transaction records, and reports are properly documented, stored, and easily accessible for auditing and compliance purposes.
- Customer Support: Act as the point of escalation for client issues related to salary payments, card services, or CDM problems, ensuring that all customer complaints or concerns are resolved promptly.
- Handle Disputes: Work with clients to resolve any discrepancies or issues related to salary processing or card transactions, providing clear communication and solutions.
Data Entry Operator /Office Secretary
Agility (MOH Project)
03.2012 - 03.2021
- Data Management and Entry: Continue to maintain accurate records of medical inventory, stock levels, and orders, ensuring that the database is up-to-date and that all data is correctly entered for auditing and reporting purposes.
- Document Preparation and Filing: Prepare and organize important documents such as inventory reports, purchase orders, invoices, shipment tracking, and delivery confirmations. Maintain both electronic and physical filing systems.
- Inventory Tracking and Reporting: Assist the warehouse manager by generating regular reports on stock levels, order statuses, and inventory trends. Ensure that all data is accurate and available for review when needed.
- Scheduling and Coordination: Manage the manager's calendar by scheduling meetings, appointments, and site visits related to inventory, deliveries, or vendor meetings. Ensure that the necessary resources are available for each engagement.
- Communication Liaison: Act as a point of contact between the warehouse manager, suppliers, and other departments. Handle inquiries, direct calls, and communicate updates regarding inventory levels, order status, or urgent needs.
- Procurement Assistance: Assist in the procurement process by tracking and organizing purchase orders, supplier contracts, and delivery schedules. Ensure that orders are placed on time and stock levels are maintained without overstocking or running low.
- Logistical Support: Coordinate with the warehouse team for the timely receipt, storage, and distribution of medical supplies and equipment. Ensure that the warehouse operates efficiently and that supplies are stored according to regulatory standards.
- Compliance and Reporting: Help ensure that all warehouse operations comply with relevant regulations, such as medical supply handling and safety standards. Assist with preparing for audits or inspections by maintaining organized records and reports.
Secretary
Abu-Aljobain office
02.2011 - 02.2012
- Administrative Support: Provide general administrative assistance to engineers and project managers, including managing calendars, scheduling meetings, and coordinating travel arrangements.
- Document Management: Organize and maintain project files, technical documents, reports, and contracts, ensuring they are accessible, up-to-date, and properly archived.
- Client Communication: Act as a point of contact for clients, answering inquiries, directing calls, and managing correspondence. Handle client meetings, ensuring all relevant documents are available.
- Project Coordination: Assist with project tracking by organizing timelines, milestones, and deliverables. Ensure that all stakeholders have the necessary documentation and resources for smooth project execution.
- Meeting and Event Coordination: Schedule and prepare for client meetings, internal team meetings, or site visits, including preparing agendas, taking minutes, and following up on action items.
- Financial Administration: Help track and process invoices, payments, and expenses related to consultancy projects. Assist in budgeting and financial record keeping for the office or specific projects.
- Procurement and Supplies Management: Monitor office supplies and coordinate the purchasing of materials and equipment necessary for project needs or office operations.
- Reporting and Presentation Preparation: Assist engineers and project managers in preparing reports, presentations, and other documents required for client updates or regulatory submissions. Ensure all documents are professionally formatted and error-free.
Admin Secretary
Al-Najat high school
01.2007 - 01.2011
- Administrative Support: Manage daily office operations, including scheduling meetings, maintaining calendars, and handling correspondence for the Student Affairs department.
- Record Management: Maintain and organize student records, files, and documents, ensuring accuracy, confidentiality, and compliance with relevant policies.
- Event Coordination: Assist in planning and organizing student-related events, workshops, orientations, and other activities, including logistics and communication with participants.
- Communication Liaison: Serve as the primary point of contact for students, faculty, staff, and external parties, providing information and addressing inquiries related to student affairs.
- Financial Administration: Support budget tracking, process invoices, and assist with financial documentation related to student events, programs, or services.
- Data Entry and Reporting: Input and update student data into databases or systems, and generate regular reports on departmental activities, attendance, or outcomes.
- Policy and Procedure Documentation: Assist in creating, updating, and distributing policies, guidelines, and procedures relevant to student affairs programs and services.
- Student Support: Assist with student services such as counseling appointments, academic advising coordination, and connecting students with appropriate campus resources.
Education
High School Diploma -
High School
01-2005
Diploma in Business Administration
Diploma
Banking Dynamic Presentations
Banking Course
Fraud Detection Signature Verifcatlon Program
Banking Course
Skills
- Document preparation
- Business process analysis
- Data entry proficiency
- Operational efficiency
- Microsoft office
- Efficiency optimization
Languages
Arabic
First Language
English
Proficient (C2)
C2
Timeline
Operations Department
Commercial Bank of Kuwait
03.2021 - Current
Data Entry Operator /Office Secretary
Agility (MOH Project)
03.2012 - 03.2021
Secretary
Abu-Aljobain office
02.2011 - 02.2012
Admin Secretary
Al-Najat high school
01.2007 - 01.2011
High School Diploma -
High School
Diploma in Business Administration
Diploma
Banking Dynamic Presentations
Banking Course
Fraud Detection Signature Verifcatlon Program
Banking Course
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