Kashyap Handique

• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Handled confidential and sensitive information with discretion and tact.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Updated and maintained confidential databases and records.
• Worked with senior management to initiate new projects and assist in various processes.

• Fostered and promoted cooperative and harmonious working climate conducive to maximum employee morale, productivity, and effectiveness.
• Reviewed performance results to target and take corrective measures with authorization and escalation.
• Participated in planning process to achieve corporate objectives.
• Enacted contingency plans, escalated and directed system problems and issues and participated in post-mortem analysis to provide input for process improvements.
• Projected favorable image of company to promote objectives and enhance public recognition.
• Applied creative reasoning and logic to resolve complex and specialized managerial issues and develop sound solutions.
• Employed best practices and management controls to provide superior service to internal and external customers.
• Administered operating budget, approved expenditures and implemented budgetary adjustments.
• Collaborated with department heads to establish goals and work plans.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Developed and implemented strategies to increase sales and profitability.

· Handling Edukaan for improving TGP market share in Delhi, Haryana, few districts of Uttar Pradesh and part of Rajasthan.

· Handling FMS & AMC for Delhi, Haryana, few districts of Uttar Pradesh and part of Rajasthan.

· Handling the elite group of Key Account Customers – Buses in Delhi, Haryana, few districts of Uttar Pradesh and part of Rajasthan as SPOC.

· Handling the elite group of STU Customers in Delhi, UP and Haryana region as SPOC.

· Supporting Fleetedge team.

· Key Accounts’ issue resolution.

· STU issue resolution.

• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
• Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
• Analyzed sales and customer data to identify trends and opportunities for increased profitability.
• Developed and delivered presentations to key customers to position products and services.
• Built and maintained strong client relationships to drive business growth.
• Contributed to team objectives in fast-paced environment.
• Developed, maintained and utilized diverse client base.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Built relationships with customers and community to promote long term business growth.
• Negotiated prices, terms of service agreements.
• Recorded accurate and efficient records in customer database.
• Monitored service after sale and implemented quick and effective problem resolutions.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

• Dealership / channel partner Management.
• Dealership / channel partner development.
• Analyzed reports, surveys and vendor relations and completed support assessments to improve first call resolution.
• Coached employees to develop strong customer support skills to minimize process issues and meet customer expectations.
• Reviewed overdue tickets and followed-up with customer support personnel to resolve root cause of delay.
• Effectively managed JC growth, Parts sales growth, channel partner’s workshop revenue growth YoY.
• Effectively managed the customer queries and ensured speedy and timely resolution.
• Driven the dealerships towards customer satisfaction to meet the CSI Index.
• Organized customer meets, various customer centric activities and campaigns for better engagement with customers.
• Established and monitored timely vehicle services and delivery to customers.
• Monitored and ensured speedy support for en-route break down calls.
• Provided support to dealer in diagnostics.
• Managed continuous training and empowerment of Dealer workforce, employee engagement activities.
• Monitored and ensured better parts availability at the dealerships.
• Skill mapping of dealership team - planned and ensured the required training to the dealer team.
• Audited dealer warranty claims and supported them in claim settlement where necessary.
• Driven the dealership teams for enhancing the service market share.
• Ensured timely submission of reports to the management.
• Driven the dealership teams for growth in parts and Prolife product sales.
• Achieved and distributed all Service KPI’s of the organization to targeted manpower effectively.
• Managed growth and overall development of Dealerships and TASS’s in terms of Financial performance, Operational performance (wrt all service operations), CSI, Manpower skill enhancement, market share improvement etc.
• Led and executed customer support team strategy to reach company support goals.
• Created customer support strategies to increase customer retention.

• Generated repeat business through exceptional customer service.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• In case of spare parts, completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Trained personnel in vehicle maintenance and enforced participation in exercises focused on developing key skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Conducted FE trials for customers.
• Contributed in product improvement.
• Established new product.
• Ensured daily out shedding goals were met.
• Ensured technical issues were resolved in time.
• Ensured customer satisfaction.
• Developed TML into the strongest name in Cluster bus operations successfully, involved since starting of the Cluster depot operations.
• Resulted in repeat purchase of 400+ buses in Cluster operations