Haneesh Pethakamsetty
Hyderabad
Summary
Experienced Process Specialist with a proven background in streamlining operations and enhancing productivity. Strengths include strong analytical skills, adeptness at problem-solving, and ability to collaborate effectively across diverse teams.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Process Specialist
COGNIZANT
Hyderabad
12.2021 - Current
- Team & Process Leadership: Oversaw daily workflow distribution and operational SLAs for the team, serving as the primary signatory for EOD SOX compliance and audit controls.
- Settlements & Reconciliation: Managed end-to-end EFT settlements and GL reconciliations for HNW/UHNW portfolios, resolving accounting breaks through root-cause analysis.
- Dispute Resolution: Handled complex Visa Credit/Debit disputes (MRA rejects, finance fees) and service inquiries, expediting client resolution using internal systems.
- AML & Risk Compliance: Enforce global regulatory standards through rigorous KYC, CIP, and Sanctions screening (CDD/EDD) for high-risk entities and individuals.
- Quality Control: Conducted Level 2 QC on transaction alerts and risk checks (RMB5), clearing or escalating suspicious activity through end-to-end investigations.
CDD KYC Banking Operations Analyst
HSBC
Hyderabad
12.2016 - 12.2021
- End-to-End Onboarding: Managed corporate account onboarding for Commercial Banking, executing full-lifecycle KYC/AML checks for New-to-Bank (NTB) customers across multiple risk ratings.
- Due Diligence & Screening: Conducted comprehensive research using World-Check, RDC, and Google to identify Sanctions or Negative News, escalating findings to Compliance team to mitigate risks.
- Stakeholder Liaison: Collaborated with Business Owners and Relationship Managers to secure critical documentation and resolve discrepancies, ensuring compliance with Global Standards.
- Operational Excellence: Simultaneously managed HASE and CARDS workstreams; processed record-breaking volumes post-migration while maintaining 100% quality scores.
- Process Improvement: Identified and implemented quality improvement ideas, consistently clearing backlogs within strict SLAs, contributing to operational efficiency.
Education
Bachelor of Technology - Electronics and Communication Engineering
DIET College
Visakhapatnam 08.2011 - 04.2015
Skills
Banking Domain: Wealth Management, Reconciliation, General Ledger (GL), Dispute Resolution, RMA Operations
Risk & Compliance: AML, KYC, CIP, CDD/EDD, SOX Compliance, Sanctions Screening, Transaction Monitoring, FCRM
Accomplishments
- Appreciated by Business Area for clearing the volumes within SLA and for providing quality improvement ideas.
- Achieved 100% quality and awarded CSE Super Star award, ACE Performer and also awarded as Top Performer for 6 times during 2017-2021.
Languages
English
Advanced
C1
Hindi
Advanced
C1
Telugu
Proficient
C2
Timeline
Process Specialist
COGNIZANT
12.2021 - Current
CDD KYC Banking Operations Analyst
HSBC
12.2016 - 12.2021
Bachelor of Technology - Electronics and Communication Engineering
DIET College
08.2011 - 04.2015