Summary
Overview
Work History
Education
Skills
Languages
Languages
Accomplishments
Certification
Timeline
Generic

Hanib Bilal

Delhi

Summary

Software Engineer dedicated to improving skills through hands-on learning and development work. Proficient in mobile and desktop development environments. Adept at using HTML5, JavaScript and other programming languages to produce clean code. Well-organized and collaborative team player with strong communication and analytical abilities. Motivated student completing Bachelors in Technology degree. Experienced in Agile and Scrum environments. Supports team administrative, project coordination, design and programming needs. Adept at enhancing team and project success with top-notch code and knowledgeable support. Talented programmer and practiced problem-solver with expertise in data analytics, project management and report preparation. Strategic Software Engineer skilled in application development, testing and optimization. Excels at coordinating ground-up planning, programming and implementation for core modules. Maintains strong object-oriented and software architecture fundamentals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Virtual Customer Service Associate

Amazon
Delhi
09.2022 - 06.2023
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained composure and patience in dealing with aggressive customers.
  • Retained high level of knowledge of company's products and services to deliver information on complementary offerings and increase cross-selling.
  • Assisted customers with questions regarding products and services, delivering exceptional experiences through responsive service.
  • Worked with customers while accessing, reading and inputting information into numerous applications.
  • Built trusted partnerships through open and interactive communication to earn positive customer feedback.

Website Developer

Dawah
Anantnag
01.2021 - 08.2022
  • Improved website functionality by redesigning, updating and implementing codes, plug ins and extensions
  • Produced clean, validation-ready code for project needs.
  • Reviewed information and elements regularly on websites and pages for accuracy and functionality.
  • Worked closely with brand and marketing teams across organizations to promote specific applications.
  • Built layouts according to customer parameters using HTML5 and CSS3.
  • Designed websites, portals and large-scale web applications for multiple clients.
  • Implemented improvements to boost site performance.
  • Validated code for proper structuring, security and compatibility with different browsers, devices or operating systems.

Education

Bachelor of Technology - Computer Engineering

G.L Bajaj Institute of Technology And Management
08.2023

Skills

  • School projects included building apps, optimizing programs and validating
  • Code
  • Friendly student available for weekend, evening and holiday shifts Considered hardworking, punctual
  • And driven
  • Skills
  • Programming
  • Very Good
  • Video File Editing
  • Java
  • Good
  • Algorithms and data structures
  • Administrative tasks
  • Code Writing
  • Project Planning
  • Test Automation
  • Python
  • Risk Mitigation Strategies
  • Risk Assessment
  • Problem Solving
  • Troubleshooting

Languages

  • Fluent in English Language

    • Languages

    English
    First Language
    German
    Beginner
    A1

    Accomplishments

    • Created highly effective new program that significantly impacted efficiency and improved operations.

    Certification

    • Certification in Computer System Security.
    • Certification in self development programme.
    • Certification in Ethical Hacking

    Timeline

    Virtual Customer Service Associate

    Amazon
    09.2022 - 06.2023

    Website Developer

    Dawah
    01.2021 - 08.2022

    Bachelor of Technology - Computer Engineering

    G.L Bajaj Institute of Technology And Management

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