Hanisha Vijaivargia

Application & Product Transition

• Transitioned diverse portfolios including Site Systems, Telecoms, Retail, Networking, e-Mobility, Data & Analytics, and PC platforms within Shell Mobility SOM.
• Delivered major transitions such as Malaysia & Singapore NextGen Site Systems, ensuring operational readiness and compliance.
• Managed vendor transitions, notably SRE migration from Odyssey to Thoughtworks, ensuring contract compliance and timely execution.

Innovation & Automation

• Implemented AI-driven automation using Copilot to generate KT summary documents from recordings, streamlining contractor onboarding and reducing manual effort.
• Executed Application Portfolio Simplification and Rationalization under Project Vision, optimizing support and reducing complexity.
• Led transformation of non-BC applications via Futurescape, aligning legacy systems with future-ready architecture.

Stakeholder & Cost Management

• Facilitated stakeholder alignment across OLMs/CLMs and project teams, ensuring delivery of all transition milestones with required ATD/ATO approvals.
• Presented R&M cost analysis via OCET submissions using Toolkit and PowerApps, driving cost optimization across applications and support models.

Leadership & Enablement

• Developed and delivered executive presentations to communicate team status and strategic direction to leadership.
• Trained multiple new joiners on tools and processes, enhancing team capability and ensuring continuity in transition operations.

Project Transition and Operational Readiness:

• Spearheaded end-to-end transition planning from Stage Gate 1 (Initiation Phase) through to operational handover (ATO), ensuring seamless integration of project deliverables into the live environment.
• Collaborated with Enterprise Architects and IRM to define low-risk transition strategies and support models, minimizing disruption to business operations.
• Designed and implemented scalable support models for applications entering the operational phase, ensuring long-term sustainability and performance.
• Drove cost optimization by consulting on transition and support cost reduction strategies, securing stakeholder approvals, and aligning with financial targets.
• Ensured timely milestone sign-offs, including Agree to Operate (ATO), by coordinating across project and operations teams.

Operations and Incident Management:

• Led major incident and crisis management efforts, including bridge call facilitation and resolution coordination for high-impact incidents.
• Reduced incident backlog through proactive monitoring and resolution strategies, improving service reliability, and SLA adherence.
• Managed the Knowledge Base lifecycle—approving, creating, and maintaining articles to reduce L3 dependency, and promote knowledge reuse.

Demand and Service Management:

• Managed Fastrack Projects, aligning business and technical teams, and tracking man-hours for financial and resource planning.
• Delivered executive-level presentations for business proposals and service improvement initiatives.
• Championed Continual Service Improvement (CSI) by identifying process gaps and implementing corrective actions.

Process Automation and Change Enablement:

• Initiated IT process automation (e.g., High Hops incident reporting) to streamline operations and reduce manual effort.
• Conducted knowledge transfers (KTs) to internal and cross-functional teams, ensuring smooth adoption of new processes, and maintaining SLA/KPI compliance.

• Accountable for the completion of standard and non-standard tasks within the scope of the function.
• SPOC for Escalation & Notification to the relevant teams & stakeholders to ensure SLA compliance.
• Act as a trigger for the critical incident management process by involving the technical & incident management team.
• Ability to work on multiple accounts simultaneously, as per DELL's leveraged model.
• Able to recognize and act on non-standard situations and adapt work to business goals.
• Mentor for new joiners & Shift lead for respective shifts.
• Worked on incidents and requests, had an overview of Change and Problem management.

• Worked as network support for client helping them in installation of transmitters and receivers and achieving the required result.
• Keeping a track of Sprint's Vendor for the Purchase Order Numbers required for their Purchases.
• Reporting to Team Lead for any anomalies in the process.
• Deciding on the best possible solution for support of client issues.
• Acknowledged for good teamwork and process knowledge.