Hank Johnson
Shelbyville,Indiana
Summary
Experienced with overseeing IT operations and ensuring seamless functionality of systems. Utilizes strong leadership and strategic planning to drive operational success. Track record of implementing process improvements and managing cross-functional teams effectively. Successful at optimizing security standards, improving planning processes and managing systems implementation. Knowledgeable about disaster recovery planning, roadmapping and team development.
Overview
6
6
years of professional experience
Work History
IT Operations Manager
Tubesock
Shelbyville, IN
08.2020 - Current
- Led IT operations team to enhance system efficiency and reduce downtime.
- Developed and implemented operational strategies to improve service delivery across departments.
- Coordinated cross-functional projects to align technology initiatives with business objectives.
- Established IT service management best practices to improve overall service delivery and customer satisfaction levels.
- Negotiated favorable vendor contracts for cost-effective acquisition of technology resources and support services.
- Enhanced security measures by developing comprehensive information security policies and protocols.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Managed life cycle replacement of hardware and software.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Developed disaster recovery plans, ensuring seamless continuity of operations in case of unforeseen events.
Education
No Degree - Information Technology
IUPUI
Indianapolis, IN12.2027
Skills
- IT infrastructure management
- IT compliance
- Network administration
- Disaster recovery planning
- IT strategy development
- Team collaboration
- Attention to detail
- Project management
Timeline
IT Operations Manager
Tubesock
08.2020 - Current
No Degree - Information Technology
IUPUI