HANK MISHRA

A key member of the leadership team, brought in to lead global HR Function for the organisation, enabling business turnaround through major transformation and modernisation amidst high attrition and high growth; collaborated with senior leadership in designing HR solutions to enable business expansion objectives by employer branding, improving talent acquisition and retention, capability building, employee engagement, policy development and rewards and recognition, strengthening the company's competitive edge in the market.

• New Grading System: Designed and implemented a grading structure for 325 employees, improving role clarity and fairness, and realigning titles, enhancing career progression and compensation alignment.
• Reduced Attrition: Orchestrated comprehensive talent management and Organization Development Program introducing job enrichment and expansion, succession planning, employment policies, goal setting, performance-linked incentive plans, and learning & development interventions that reduced attrition rates from 38% to 18%.
• Employee Engagement: Implemented global initiatives like feedback surveys and reward & recognition programs to improve employee engagement. Improved Gallup ESAT eNPS scores from 12 to 44 & Glassdoor ratings from 3 to 4.25 stars. Introduced a monthly global reward and recognition program to identify and reward exceptional performers.
• Recruitment Efficiency: Implemented Greenhouse ATS, integrated Criteria Corp test, evaluated 2000+ candidates, offered 190 roles, onboarding 172 new joiners; achieving a 90% offer-to-join ratio and 80% role closure within 90 days.
• Performance Management: Developed and implemented an organization-wide performance management framework, incorporating OKR-based management and 360-degree feedback. This helped enhance alignment with organisational goals, improve productivity, and helping leadership in setting OKRs to engage top performers and identify future leaders.
• Leadership Development: Using an external agency, launched a comprehensive Future Manager’s Training Program, training 30 high-potential employees and first-time managers, enhancing leadership skills through DISC profiling, coaching, and mentoring over 6 months.
• Driving Compliance: Enabled ISO and SOC2 audit compliance globally for future business readiness and successfully moved 70 team members globally to employer of record payroll to ensure local country law and policy compliance.

Hired in a contractual role to establish & streamline Fresh Prints' HR function during a pivotal growth phase to support the expanding workforce. Scope included Talent Acquisition, Talent Management, Performance Management, HR Systems & Operations, Organizational Design Development & Capability Building, and HRIS Implementation among other activities.

• HR Department Setup: Expertly developed HR strategy, recruited six HR professionals, and doubled the organisation's headcount from 150 to 300, ensuring smooth operations and scalability.
• Talent Acquisition Efficiency: Improved talent pipeline 2X through efficient recruitment processes; reduced cost per hire by 75% and time-to-fill roles by 50%, leveraging digital platforms
• Technology Integration: Implemented Greenhouse ATS, Criteria Corp tests and BambooHR, enhancing HR efficiency across dispersed teams by 50%, streamlining recruitment, onboarding, and data management.
• Performance Management: Up-leveled the performance of 300+ employees by implementing an OKR-based performance management system and setting up quarterly OKRs running via BambooHR.
• Employee Engagement: Championed key organisational initiatives including feedback surveys, and employee recognition programs to improve employee engagement and morale. Enhanced ESAT eNPS scores from 20 to 50 and Glassdoor ratings from 3 to 4 stars.
• Revenue Generation: Launched Frontier, a profitable Employer of Record service, generating $5 million annually and transforming HR into a revenue-positive department.

Appointed as the first employee in Australia to establish and manage the HR function for SoftBank Robotics ANZ, supporting ambitious growth plans for key AI Robotic products (Whiz, Pepper, Servi) across Sydney, Melbourne, Brisbane, Auckland and Perth. Brought in expertise and significant contributions in the areas of strategic workforce planning, talent management, compensations, benefits, performance management, employee engagement & retention, Learning & Development, business partnering, growth and organisational development among others.

• HR Function Setup: Established HR department from scratch, achieving a 100% compliance rate with local labour laws by developing and implementing tailored HR policies for Australia.
• Organizational Culture: Fostered a unified culture and improvement in employee engagement through monthly cultural workshops and initiatives focusing on SoftBank Robotics' global values resulting in 0% attrition throughout.
• Hiring & Talent Development: Built Talent and capability by hiring 50 full-time team members and 200+ casual team members within six months, achieving a 25% reduction in time-to-fill roles and closing all roles within 30 days.
• HRIS Implementation: Streamlined HR operations through the implementation of Page-up ATS and Cornerstone on Demand HRIS, reducing onboarding time by 40% and improving data accuracy by 15%.
• Employee Engagement: Introduced key processes in the employee life cycle while focusing on building a human-centric culture and driving people transformation; introduced quarterly recognition programs and wellness initiatives, leading to the ANZ team scoring the best among APAC countries on the global Ipsos Mori ESAT survey.
• Compliance: Achieved 100% compliance with WHS/OHS standards and regulations through proactive risk management, employee safety training and regular audits, ensuring a safe and compliant workplace environment. Implemented Background Verification processes globally via KPMG.

Hired to build HR systems from the ground up and strategically partner with the leadership, addressing complex HR challenges in a fast-paced, high-growth environment. Established a robust HR infrastructure to support Instarem's rapid expansion and operational excellence in a global fintech market competing with Remitly, Worldremit, Orbit Remit and Wise.

• Startup and Scale: Spearheaded HR function setup, facilitating Instarem's rapid expansion to 700 employees across Australia, Singapore, India, and the Philippines within five years including the acquisition of Wirecard Forex (200 FTE)
• Team Expansion and Acquisition Integration: Successfully integrated organisational culture and values across diverse regional teams, fostering cohesion and alignment, and enhancing team collaboration and cultural synergy post-acquisition of Wirecard Forex. Helped Instarem through 3 rounds of funding at a valuation of USD 600 million.
• Employer Brand Development: Strategically positioned Instarem as an employer of choice in the highly competitive fintech sector, executing talent acquisition strategies to attract top talent from organisations globally.
• Leadership Team Recruitment: Set up the leadership team in three countries in six months, with 90%+ retention.
• Policy and Compliance Frameworks: Standardized employment contracts and policies for Australia, Singapore, and India, achieving 100% legal compliance and fostering a cohesive corporate culture.
• ESAT: Ensured >10% annual attrition rate and high employee satisfaction score through effective HR strategies, fostering a positive and productive work environment. Maintained a Glassdoor rating of 4.25+ throughout tenure.
• Tech Integration: Successfully deployed HRIS (Bamboo HR) and ATS (Page-Up) systems, enhancing operational efficiency, data accuracy, and decision-making capabilities within the HR function.
• Performance Management: Helped business heads set performance frameworks and key metrics for their departments and teams to ensure top performance and engagement of top talent within Instarem.