Hanmaji Namuthabad

To seek a challenging and responsible position in a reputed organization where my capabilities, technical skills and experience are best utilized and my professional skills are further enriched. Professional Summary: 10+ years of experience in IT industry with data center operations experience. Currently working as a Technical Services Specialist in IBM. Addressing customers’ queries/ escalations, resolving them as per SLA; monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction levels. Planning and directing technological activities and handling routine operations to ensure that the systems are up & running and as a whole providing a high degree of reliability and availability. Mapping client’s requirements, providing best solutions involving evaluation & definition of scope and requirements. Presenting the operations data to stakeholders and resolving their queries. Certified Azure fundamentals and Cisco and Windows server. Nimble [Job Title] adept at quickly and effectively rectifying technical problems and concerns. Provider of thoroughly researched technical advice easily understood by clients of any vocational level. Skilled at effectively communicating complex repair and replacement guidelines to diverse clientele via in-person, online and voice-based support interactions. Dedicated Technical Consultant adept at cultivating long-term partnerships with lucrative clients. Knowledgeable in server hardware and components configurations. Successful career history comprising more than [Number] years. Astute professional highly skilled in large-scale IT installation and upgrade projects. Talented individual offering dynamic skill set in network infrastructure, global connectivity and pre-sales assistance. Over [Number] years consulting experience within [Type] technology sector. Personable Technical Consultant with [Number] years helping individuals and companies better utilize technology to achieve goals. Adept at communicating complex concepts and technical roadmaps to everyone from Chief Technical Officers to Floor Workers. Accomplished at applying statistical analysis to upgrade systems and operations, without dismissing invaluable human input and intuition. Consummate [Job Title] proven at enhancing hardware and personnel through careful training and curation. Skillful at maximizing operational transparency to expose and eliminate bottlenecks in asset and employee utilization. Fearless designer of complete technical roadmaps covering every stage of operations. Abides through full product lifecycle, including procurement, asset management and disposal. Accomplished Technical Consultant with over [Number] years driving proactive IT solutions and working on workflow-related issues in government and financial sectors. Certified in [Area of certification] and expertise in [Area of expertise]. Enthusiastic [Job Title] polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions. Forward-thinking professional offering [Number] years of experience working for IT consulting firms on configuration projects. Trained in [Area of expertise] with extensive [Type] skills and history of proactivity. Dedicated to solution-oriented problem-solving. Competent Technical Consultant offering wealth of experience in project management, system failure analysis and motherboard design. Over [Number]-year background in electrical engineering and enthusiasm for [Area of expertise]. Experienced software developer and project manager. Rational [Job Title] with [Number] years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Strategic and industrious Sales Representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Disciplined and resourceful professional with expertise in account development and market penetration. Bilingual with fluency in Spanish. Achievements include expanding customer base and bringing in new sales revenue. Excellent customer service, research and conflict resolution skills. Flexible schedule and willingness to travel. Talented Sales Representative with excellent lead generation potential and more than [Number] years of experience. Highly effective and knowledgeable in techniques used to close sales opportunities. Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Patient Technical Service Representative with [13] years providing workable and effective solutions to customers via voice chat and in person. Successful at converting upset ticket filers into satisfied clients. Always ready to tackle difficult electrical and mechanical issues by applying deep professional knowledge to address technical obstacles.

• Installing RAM, Hard disks, configuring BIOS for above servers
• Organization: - Genpact India pvt ltd
• Duration: 2012 July to till
• Role:- Lead associate
• Validation of OS (2000 Server, 2003, Windows 2008)
• Hands on Experience on Servers tools , for checking health and services of server
• Sound knowledge & experience of MS-Exchange 2007(Installation, configuration & troubleshooting)
• Tracking the reasons of Server Problems( hardware issue, OS issue)
• Remotely Resolve the problem of servers (Hardware Troubleshooting and OS validation)
• Troubleshooting problem of Server OS , Server Health , Services
• Remotely handle the problem of Print Servers , Printers
• Handling network issue of client side servers
• VM ware trouble shooting, and Validation
• Handle the problem of client side folder sharing
• All technical problem handle and resolve by defined process
• Firmware up gradation of IBM/Dell/HP
• Troubleshooting DHCP problems
• Troubleshooting AD Server issues
• Restoring user Files, folders
• Troubleshooting Server hardware problem using IBM Director, HP SIM, DSET
• Server Load Balancing, Making Publish Application Secured, Manage Application Permission
• Solving customers request using Remote Admin Tools
• File server support – clearing of disk space
• Handle the Lync 2010 server problems and resolve by defined process.

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