Hanna Evans
Clinton
Summary
Dynamic professional with a proven track record in hospitality and customer service, notably at American Legion Post 140. Excelled in mixology and safe service compliance, enhancing customer satisfaction and engagement. Skilled in training new hires and fostering loyal customer relationships through an engaging personality and outstanding service. Demonstrates a blend of hard and soft skills critical to retail and service industries.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Bartender
American Legion Post 140
03.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
Associate
Walmart
01.2019 - 03.2021
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Engaged in friendly conversation with customer to better uncover individual needs.
Associate
Papa Johns
01.2014 - 02.2016
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
South Vermillion High School
Clinton, IN05-2017
Skills
- Safe service compliance
- Mixology
- Basic accounting
- Health codes compliance
- New hire training
- Professional appearance
- Outstanding customer service
- Cash register operation
- Hospitality and accommodation
- Engaging personality
- Marketing and sales experience
- Handling difficult customers
- Highly reliable
- Outgoing personality
Timeline
Bartender
American Legion Post 140
03.2021 - Current
Associate
Walmart
01.2019 - 03.2021
Associate
Papa Johns
01.2014 - 02.2016
High School Diploma -
South Vermillion High School
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