Hanna Lawrence Pereira
Summary
Dynamic Sales & Marketing Specialist with a proven track record at Quest Air Travels, excelling in customer relationship management and innovative marketing strategies. Adept at enhancing customer engagement and resolving issues efficiently, I leverage strong communication skills and data analysis to drive results and foster team collaboration.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Sales & Marketing specialist
Quest air travels
Ernakulam
01.2025 - Current
- Developed marketing materials to promote air travel services and packages.
- Created email newsletters to inform customers about special offers and updates.
- Responded promptly to customer inquiries regarding pricing, availability, delivery.
- Answered multi-line phone system and managed incoming calls efficiently.
- Scheduled appointments and maintained calendar for office staff.
- Prepared and organized documents for meetings and presentations.
- Issuing flight tickets.
- Explaining travel itineraries to customers.
- Assisting with the visa application process.
QC cum Administration
Excellent food product store
Attingal
11.2023 - 09.2024
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
Master of Science - Marine Microbiology
Kerala University of Fisheries And Ocean Studies
Ernakulam , India 06.2020 - 09.2022
Bachelor of Science - Botany
All Saint's College
Trivandrum , India 06.2017 - 03.2020
Skills
- Marketing strategy
- Customer relationship management
- Data analysis
- Problem resolution
- Team collaboration
- Appointment scheduling
- Communication skills
- Document preparation
- Customer engagement
- Time management
- Social media advertising
- Multitasking capacity
- Decision-making
- Online sales
- Effective communication
- Problem-solving abilities
Timeline
Sales & Marketing specialist
Quest air travels
01.2025 - Current
QC cum Administration
Excellent food product store
11.2023 - 09.2024
Master of Science - Marine Microbiology
Kerala University of Fisheries And Ocean Studies
06.2020 - 09.2022
Bachelor of Science - Botany
All Saint's College
06.2017 - 03.2020