Hanna Woldemariam
Deckers Brands
indianapolis
3
Languages
1
Certification
12
years of professional experience
Results-oriented Operations Analyst with a proven track record in data analysis, operational efficiency, and process improvements. Strong organizational skills and attention to detail drive timely and accurate reporting to support strategic decision-making.
Work History
Operations Analyst
2 Years 2 Months- Analyze operational data to identify trends and recommend process improvements.
- Collaborated with cross-functional teams to streamline supply chain processes and enhance efficiency.
- Develop comprehensive reports on key performance indicators to support strategic decision-making.
- Implemented new analytical tools to improve data accuracy and reporting capabilities.
- Manage daily order prioritization and release based on customer appointment schedules, ensuring on-time shipment and operational efficiency.
- Analyze order, inventory, and pallet data to verify system accuracy and identify discrepancies before shipment processing.
- Validate inventory records against warehouse management system (WMS) data to maintain data integrity and minimize shipping errors.
- Coordinated with Inventory, Receiving, Decant, Pack-Out, Wave Planning, Routing, and Operations teams to ensure timely order processing and shipment readiness.
- Monitored order workflow from release through staging, proactively identifying bottlenecks and resolving operational issues to improve fulfillment performance.
- Verify shipment staging and shipping label accuracy to ensure compliance with customer and carrier requirements.
- Generate weekly operational reports and performance dashboards summarizing shipment volume, fulfillment metrics, and warehouse productivity for leadership review.
- Collected, analyzed, and presented shipping data to support operational planning and continuous process improvement initiatives.
- Supported process improvement initiatives by identifying recurring operational issues and recommending workflow enhancements.
- Collaborated with managers and planners to make data-driven decisions that optimized shipping schedules and resource allocation.
- Worked with warehouse management systems and operational data to track order status, inventory movement, and shipment performance.
- Developed and distributed weekly performance reports and dashboards using Power Bi and Excel, highlighting shipped and loaded order metrics, productivity trends, and operational performance.
Shipping and Receiving Coordinator
2 Years 3 Months- Coordinated shipping schedules to optimize delivery timelines and reduce operational delays.
- Managed receipt and inspection of incoming shipments, ensuring accuracy against purchase orders.
- Implemented inventory tracking system, enhancing visibility and reducing discrepancies in stock levels.
- Trained new staff on shipping procedures and safety compliance, fostering a knowledgeable team environment.
- Developed process improvements for outbound logistics, increasing efficiency in order fulfillment workflows.
- Arranged for pick-up by carriers specified on customer purchase orders determined at final inspection through review of shipping instructions.
- Managed daily shipment scheduling with carriers, optimizing transportation costs and delivery times for customers.
- Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
- Organized shipping and receiving operations to ensure timely processing of incoming and outgoing shipments.
- Coordinated inventory management, maintaining accurate stock levels and documentation for all products.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes, and turnover rates.
Technical Support Agent
2 Years 9 Months- Resolved technical issues for customers across multiple platforms, enhancing user experience and satisfaction.
- Provided expert support for software applications and hardware devices, ensuring timely resolutions to inquiries.
- Trained new team members on troubleshooting procedures and customer service best practices, fostering a collaborative environment.
- Collaborated with cross-functional teams to streamline processes and improve response times for customer queries.
- Resolved customer inquiries by utilizing troubleshooting techniques and product knowledge to enhance satisfaction.
- Guided clients through technical issues using remote access tools and diagnostic software effectively.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Educated customers on product features and usage, fostering a positive relationship between the company and its clients.
Ground Handling Agent
4 Years 4 Months- Coordinated aircraft ground handling operations, ensuring timely departures and arrivals.
- Managed baggage loading and unloading processes, optimizing efficiency and minimizing delays.
- Collaborated with flight crews to facilitate seamless turnaround procedures and safety checks.
- Oversaw ramp operations, ensuring compliance with safety regulations and operational standards.
- Trained new staff on ground handling protocols, enhancing team performance and service quality.
- Implemented process improvements in cargo handling, increasing accuracy of inventory management.
- Expedited cargo loading/unloading processes to minimize turnaround time for aircraft departures.
- Assisted passengers with special needs or disabilities, ensuring their comfort throughout the travel experience.
- Managed ticket counter duties, including issuing boarding passes, processing baggage claims, and addressing customer inquiries or concerns.
Education
Bachelor of Arts - Marketing Management
Post Graduate Cerificate - Data Analytics
Master of Arts - Social Work
Skills
Reporting skills
Networking concepts
Microsoft excel/ pivot table
vlookup/
Operational efficiency
Workflow optimization
Data analysis
Forecasting skills
Multitasking
Reporting
Microsoft PowerPoint
Decision-making
Organizational skills
Attention to detail
Cross-functional teamwork
Root-cause analysis
Microsoft sharepoint
Analytical thinking
Risk assessment
Professionalism
Strategic planning
SQL programming
Certification
- SPSS Statistical Application Software – Addis Ababa University college of commerce/ 2017
- Computer Networking Certification – Addis Ababa University college of commerce online education/2019
- Airline Ticketing & Reservation Systems (Galileo & Sabre GDS) – Ethiopian Airlines Training Center/2016
- Customer Service Certification – Ethiopian Airlines, Qatar Airways, and Kenya Airways/2016
Languages
English
Full Professional
Spanish
Limited Working
amharic
Native or Bilingual
Timeline
Operations Analyst
Deckers Brands
05.2024 - CurrentRead More
Shipping and Receiving Coordinator
Kenco Logistics
12.2021 - 03.2024Read More
Technical Support Agent
Teleperformance
01.2019 - 10.2021Read More
Ground Handling Agent
Ethiopian Airlines
03.2014 - 07.2018Read More
Purdue University
Post Graduate Cerificate from Data Analytics
Read More
Addis Ababa University
Bachelor of Arts from Marketing Management
Read More
Indira Gandhi National Open University
Master of Arts from Social Work
Read More