Hannah Barker
Greenfield
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Customer Service Representative
Home Depot
Greenfield
02.2022 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Implemented innovative methods for streamlining the customer service process.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified opportunities for upselling additional products or services based on customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Resolved customer complaints promptly and efficiently.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Warehouse Worker
Formica
Greenfield
06.2021 - 02.2022
- Followed established guidelines for picking orders accurately.
- Received and tracked incoming inventory shipments.
- Maintained accurate inventory records using computerized tracking systems.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Inspected damaged goods prior to disposal or return to vendor.
- Ensured safety protocols were followed at all times while operating machinery.
- Operated scanners, computers, and other equipment to track orders.
Warehouse Worker
Amazon
Greenfield
02.2021 - 06.2021
- Followed established guidelines for picking orders accurately.
- Inspected incoming shipments for damage or discrepancies.
- Maintained accurate inventory records using computerized tracking systems.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
Cashier Manager
Home Depot
Greenfield
02.2019 - 02.2021
- Conducted regular audits of register transactions to ensure accuracy of amounts recorded.
- Maintained accurate records of daily transactions, including deposits and withdrawals.
- Ensured compliance with all company policies, procedures and regulations regarding cash management.
- Assisted in the development and implementation of store policies and procedures related to cash management activities.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Performed regular reconciliation of cash drawers to ensure accuracy of funds.
- Managed and trained cashiers on proper cash handling procedures.
- Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
Education
Certificate of Dog Training - Dog Training
Animal Behavior College
Valencia, CA 12.2022 - 12.2023
Greenfield Central High School
Greenfield, IndianaSome College (No Degree) - Veterinary Assistant
Animal Behavior College
Valencia, CASkills
- Customer service
- Complaint resolution
- Technical support
- Product knowledge
- Order tracking
- Follow-up communication
- Upselling techniques
- Effective communication
- Conflict resolution
- Time management
- Sales strategies
- Product education
- Sales expertise
- Shipping and logistics
- System implementation
- In-store support
- Multi-task management
- Retail sales customer service
- Order fulfillment
- Refunds processing
- Critical thinking
- Positive and professional
- Sales closing
- Complaint handling
- Payment processing
- Active listening
Timeline
Certificate of Dog Training - Dog Training
Animal Behavior College
12.2022 - 12.2023
Customer Service Representative
Home Depot
02.2022 - Current
Warehouse Worker
Formica
06.2021 - 02.2022
Warehouse Worker
Amazon
02.2021 - 06.2021
Cashier Manager
Home Depot
02.2019 - 02.2021
Greenfield Central High School
Some College (No Degree) - Veterinary Assistant
Animal Behavior College