Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Hannah Basilio Macias

West Lafayette

Summary

Dedicated healthcare professional with a Bachelor's in Health Sciences and practical experience from a medical assistant externship at a cancer center. Proficient in patient support, electronic health records management, scheduling, and administrative tasks. Strong communication and organizational skills developed through a background in customer service and property management. Aiming for an entry-level healthcare administration role to enhance patient experiences and support healthcare teams.

Overview

8
8
years of professional experience

Work History

Leasing Professional

Management Advantage Inc.
06.2016 - 12.2019
  • Met personal/team sales targets and call handling quotas.
  • Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution.
  • Kept records of customer interactions, processed customer accounts and filed documents.
  • Followed communication procedures, guidelines and policies.
  • Reviewed or made changes to customer accounts.
  • Researched answers or solutions as needed.
  • Provided accurate, valid and complete information by using the proper methods/tools.

Server

HOA
02.2012 - 12.2018
  • Built sustainable relationships of trust through open and interactive communication.
  • Identified and assessed customers' needs to achieve satisfaction.
  • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Effectively managed large amounts of incoming calls.
  • Maintained working knowledge of restaurant.
  • Organized and cleaned restaurant during downtime; maintain a sanitized work environment at all times.
  • Maintained high standards of customer service during high-volume, fast-paced operations.
  • Resolved complaints promptly and professionally.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Handled currency and credit transactions quickly and accurately.
  • Followed procedures for safe food preparation, assembly, and presentation.

Medical Assistant for externship

IU Health Cancer Center
03.2018 - 04.2018
  • Proven ability to read and perform vital signs.
  • Skilled at accurately documenting patient history.
  • Knowledgeable of insurance coding and administrative procedures.
  • Rooming patients.
  • Getting patients ready for the doctor in a timely manner.

Education

Bachelor of Science - Health Sciences

Southern New Hampshire University
Hooksett, NH
09-2025

Associates of Applied Science - Medical Assistant

Ross College Online
Grand Rapids, MI
05.2023

Certificate for Medical Assistant - Medical Assistant

Ross Medical Education Center
Lafayette, IN
04.2018

Skills

  • Customer service and communication
  • Administration and organization
  • Sales and outreach
  • Problem-solving and conflict resolution
  • Safety and compliance
  • Teamwork and collaboration
  • Time management and multitasking
  • Sales and upselling
  • Clinical and patient care skills
  • Technical and healthcare skills
  • Administrative and documentation
  • Operational and organizational skills
  • Patient advocacy and education
  • Public health program coordination
  • Leadership and supervision
  • Evidence-based practice implementation
  • Healthcare data management
  • Healthcare quality improvement
  • Interdisciplinary collaboration

Accomplishments

  • High Honor Roll
  • Dean's List

Languages

English
Native/ Bilingual

Timeline

Medical Assistant for externship

IU Health Cancer Center
03.2018 - 04.2018

Leasing Professional

Management Advantage Inc.
06.2016 - 12.2019

Server

HOA
02.2012 - 12.2018

Bachelor of Science - Health Sciences

Southern New Hampshire University

Associates of Applied Science - Medical Assistant

Ross College Online

Certificate for Medical Assistant - Medical Assistant

Ross Medical Education Center

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Hannah Basilio Macias