Hannah Draughn
Jeffersonville
Summary
Experienced administrative and customer‑service professional with a strong background in managing inquiries and supporting sales teams. Skilled in coordinating communication, preparing documentation, and maintaining accurate records. Known for clear communication, reliability, and an organized approach in fast‑paced environments. Ready to contribute dependable sales support and excellent service in an in‑office role.
Overview
4
4
years of professional experience
Work History
Platinum Administrator
Topgolf
Louisville, KY
07.2025 - Current
- Managed relationships with 300+ platinum members, focusing on renewal strategies and sales growth initiatives.
- Managed member inquiries by providing clear communication and executing prompt follow-up actions to enhance satisfaction.
- Streamlined perks and inventory processes to support platinum department objectives.
- Organized and facilitated pop-up events while designing personalized marketing strategies to engage target audiences.
- Facilitated sales growth by managing lead follow-up, onboarding processes, and team training initiatives.
- Managed account information and analytics through Salesforce CRM to facilitate informed business decisions.
Event Sales Administrator
Topgolf
Louisville, KY
04.2025 - Current
- Collaborated with sales account managers to transform inquiries into confirmed events.
- Streamlined communication between operations, kitchen, and event teams to deliver flawless event services.
- Organized and updated records to facilitate data-driven forecasting and strategic sales planning.
- Directed tracking and organization of event leads to enhance sales opportunities in Salesforce CRM.
- Monitored event revenue and reconciled charges utilizing Toast POS system.
BayHost
Topgolf
Louisville, KY
04.2024 - Current
- Provided tailored service experiences to enhance customer satisfaction and promote repeat business.
- Coordinated and executed tasks effectively to ensure seamless operations in high-demand situations.
- Collaborated with team members to maintain cleanliness and organization of assigned bays, enhancing overall atmosphere.
Team Lead
Walk-On's Bistreaux & Bar
Clarksville, IN
08.2023 - 01.2024
- Achieved promotion to team lead, marking a significant milestone as the first employee in this role.
- Supported operational readiness for new location to enhance customer experience and service delivery.
- Assisted in managing shifts to ensure smooth operations. Provided support and training to new hires. Maintained service standards to enhance customer satisfaction.
Server
Union Restaurant & Gameyard
Jeffersonville, IN
03.2022 - 08.2023
- Cultivated strong relationships with guests to enhance customer loyalty and drive repeat business.
- Achieved recognition for effectively upselling specials and enhancing revenue through analysis of Toast reports.
- Facilitated training sessions for teammates to enhance skills and improve workflow efficiency.
Education
B.S. - Marketing & Sales
Indiana University Southeast
New Albany, IN05.2026
Skills
- Customer Experience
- Salesforce CRM
- Toast POS
- Event Coordination
- Sales Support
- Team Leadership
- Problem-Solving
- Training & Onboarding
- POS Systems
- Microsoft
Accomplishments
- RNMKRS Sales Roleplay Competition - Top 5% Nationally
- Social Media Marketing, Stimternship - Stukent
- Consumer Behavior, Stimternship - Stukent
Timeline
Platinum Administrator
Topgolf
07.2025 - Current
Event Sales Administrator
Topgolf
04.2025 - Current
BayHost
Topgolf
04.2024 - Current
Team Lead
Walk-On's Bistreaux & Bar
08.2023 - 01.2024
Server
Union Restaurant & Gameyard
03.2022 - 08.2023
B.S. - Marketing & Sales
Indiana University Southeast