Hannah Hayes
Springville
Summary
Medical Assistant II at IU Health with a proven track record in enhancing patient satisfaction through effective communication and efficient data management. Leveraged time management skills to optimize appointment scheduling, significantly reducing wait times. Recognized for building trust with patients and fostering a collaborative team environment.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Medical Assistant II
IU Health
Bloomington, IN
07.2024 - Current
- Assisted with patient intake, ensuring accurate data entry and documentation.
- Managed appointment scheduling, optimizing workflow and reducing wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Tour Guide
Bluespring Caverns Park
Bedford, IN
05.2023 - 10.2024
- Delivered engaging and informative tours, enhancing visitor experience and knowledge of cave systems.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Trained new hires ensuring they were well-prepared knowledgeable about their assigned tours before leading them independently.
Cashier
John Lowery Municipal Pool
Bedford, IN
05.2022 - 09.2022
- Processed cash transactions accurately and efficiently, maintaining a balanced register.
- Assisted customers with inquiries, providing exceptional service to enhance their experience.
- Managed inventory restocking, ensuring availability of supplies for pool operations.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
- Collaborated with team members to streamline operations during peak hours, improving workflow efficiency.
Education
Associate of Science - Nursing
Ivy Tech Community College of Indiana
Bloomington, INHigh School Diploma -
Bedford North Lawrence High School
Bedford, IN2024
Skills
- Communication
- Active Listening
- Empathy
- Time management
- Customer Service
- Teamwork
Certification
- CPR Certified
Timeline
Medical Assistant II
IU Health
07.2024 - Current
Tour Guide
Bluespring Caverns Park
05.2023 - 10.2024
Cashier
John Lowery Municipal Pool
05.2022 - 09.2022
Associate of Science - Nursing
Ivy Tech Community College of Indiana
High School Diploma -
Bedford North Lawrence High School