Hannah L. Henderson
Noblesville
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Overview
16
16
years of professional experience
Work History
Patient Service Representative
United Health Group, Optum
10.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Assessed patient insurance eligibility.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Insurance Counselor
GEICO
03.2014 - 05.2018
- Maintain and revise auto insurance policies.
- Boosted revenue through product upselling.
- Executed efficient payment handling processes.
- Managed reissuing process efficiently.
- Oversee compliance with various state Department of Motor Vehicles guidelines.
- Supported team building by sharing expertise and insights.
- Facilitated smooth policy renewals through diligent follow-up with clients regarding any changes or updates needed in their coverage options.
- Educated clients on available insurance products, empowering them to make informed decisions about their coverage needs.
Temporary Customer Service Representative
AARP Health
10.2010 - 02.2011
- Provided telecommunications support to AARP Healthcare Members.
- Completed tasks as part of an interim assignment.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
ACS a Xerox Company
07.2009 - 07.2010
- Provided support to Verizon Wireless customers through telecommunication channels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
New Castle High School
New Castle, INSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Appointment scheduling
- Patient confidentiality
- Medical terminology
- Data entry proficiency
- Office administration
- Document filing
Timeline
Patient Service Representative
United Health Group, Optum
10.2022 - Current
Insurance Counselor
GEICO
03.2014 - 05.2018
Temporary Customer Service Representative
AARP Health
10.2010 - 02.2011
Customer Service Representative
ACS a Xerox Company
07.2009 - 07.2010
High School Diploma -
New Castle High School
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