Hannah Menjivar
Indianapolis
Summary
Dedicated professional with over 7 years of experience in customer service and hospitality, consistently delivering exceptional guest experiences and fostering positive interactions. Proven ability to organize transaction documentation, manage funds, and maintain accurate records while thriving in fast-paced retail environments. Noted for strong engagement skills and a results-oriented approach, focused on exceeding customer expectations through effective problem-solving and collaboration with team members. Reliable and adaptable worker, committed to enhancing store operations and ensuring high levels of customer satisfaction.
Overview
8
8
years of professional experience
Work History
Hospitality Worker
Sullivan's Steakhouse
Indianapolis, IN
08.2023 - Current
- Assisted with purchases, locating items and signing up for rewards programs.
- Scanned customer purchases, supporting transactions to streamline sales process.
- Monitored sales events, added new merchandise and rang up purchases.
- Helped customers find specific products, answered questions and offered product advice.
- Inspected items for damage and obtained replacements for customers.
- Assisted customers with account updates, new service additions and promotional offers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Operated cash register, collected payments and provided accurate change.
- Welcomed customers, offering assistance to help find necessary store items.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Provided excellent customer service by addressing guest inquiries and resolving issues promptly
- Maintained cleanliness and organization of dining areas to enhance guest experience
- Assisted in food preparation and presentation, ensuring adherence to quality standards
- Collaborated with team members to optimize workflow and improve service efficiency
- Trained new staff on operational procedures and best practices for hospitality services
- Implemented feedback from guests to enhance service delivery and overall satisfaction
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Enhanced dining experience for customers with meticulous attention to detail in table setting and order accuracy.
Concessions, Usher, Busser, Server, Cashier
The Living Room Theater
Indianapolis, IN
01.2023 - 08.2023
- Assisted patrons with seating arrangements and ticket inquiries to enhance customer experience.
- Managed guest flow during peak hours, ensuring efficient entry and exit processes.
- Provided information on showtimes and theater policies, fostering a welcoming environment.
- Monitored auditorium conditions for cleanliness and safety, addressing issues promptly.
- Trained new ushers on operational procedures and customer service standards.
- Resolved patron concerns swiftly, maintaining high levels of satisfaction during events.
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Directed ticket holders to seats and facility locations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
- Maintained professional demeanor to represent venue and create positive impression.
- Maintained updated knowledge of event information to provide guests with accurate details.
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Sold admission, processed payments, and issued tickets.
- Assisted patrons with seating by giving directions and lighting paths.
- Aided in the resolution of customer complaints or concerns, demonstrating strong problem-solving skills and empathy toward guests'' experiences.
- Maintained clean and organized venue to create pleasant experience for guests.
- Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
- Contributed to positive team dynamics, working closely with coworkers to create a welcoming atmosphere for guests.
- Monitored events to identify potential problems and minimize disruptions.
- Upheld cleanliness standards throughout the venue by conducting routine inspections before, during, and after each event or performance.
- Collaborated with other ushers to facilitate smooth transitions between performances and intermissions.
- Assisted with promotional activities such as handing out flyers or selling merchandise related to specific events at the venue.
- Reported maintenance or equipment issues for fast resolution to minimize downtime.
- Supported box office staff by distributing tickets and programs as needed, streamlining entry processes for patrons.
- Handled emergency situations calmly, following established protocols to ensure patron safety.
- Improved venue accessibility by offering assistance to patrons with disabilities or mobility challenges.
- Ensured compliance with venue policies, helping to maintain respectful and enjoyable environment for all guests.
- Supported special guests with personalized assistance, enhancing their event experience.
- Participated in training sessions to stay updated on venue policies and guest service standards.
- Facilitated communication between event attendees and management to address concerns promptly.
- Boosted customer satisfaction, providing courteous and informative responses to inquiries.
- Delivered exceptional customer service in high-volume dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server, Cleaner
Embassy Suites
Indianapolis, IN
01.2022 - 10.2022
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed table assignments efficiently, ensuring timely service during peak hours.
- Collaborated with kitchen staff to coordinate food orders and maintain quality standards.
- Trained new servers on menu offerings and service protocols, improving team performance.
- Managed daily cleaning operations ensuring high standards of cleanliness and organization.
- Implemented efficient workflow systems to enhance productivity in housekeeping tasks.
- Conducted regular inspections to maintain quality control and address issues promptly.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
General Worker, Stocker, Cashier
Rocket Fizz
Indianapolis, IN
09.2021 - 01.2023
- Assisted customers with product selections, enhancing overall shopping experience.
- Maintained cleanliness and organization of store displays, ensuring appealing presentation.
- Operated cash register accurately, handling transactions efficiently and securely.
- Collaborated with team members to restock shelves, optimizing inventory management.
- Engaged in regular training sessions to learn product knowledge and customer service techniques.
- Supported promotional events by setting up displays and interacting with customers directly.
- Resolved customer inquiries promptly, fostering positive relationships and repeat business.
- Participated in inventory counts, aiding in accurate tracking of stock levels.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Monitored and verified merchandise for proper prices and labels.
- Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
- Facilitated team training sessions, improving overall performance and knowledge of best practices.
- Assisted in inventory management to prevent stock shortages and overages.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
General Worker, Stocker, Cashier
Downtown Comics
10.2018 - 02.2020
- Assisted in inventory management, ensuring product availability and organization.
- Provided exceptional customer service, enhancing overall shopping experience for patrons.
- Operated point-of-sale systems accurately, processing transactions efficiently.
- Implemented streamlined processes for restocking shelves, improving operational efficiency.
- Developed promotional displays to increase product visibility and sales engagement within the store.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Improved customer satisfaction by quickly helping each person find desired items.
- Enhanced team collaboration by organizing weekly meetings to discuss project progress and address any challenges.
- Increased sales through effective product placements and persuasive communication skills.
- Conducted product demonstrations, enhancing customer engagement and interest.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Organized merchandise displays to enhance customer engagement and maximize sales potential.
- Restocked shelves efficiently, ensuring optimal inventory levels and product availability.
- Maintained cleanliness and organization of storage areas to promote a safe working environment.
- Implemented improved stocking techniques that streamlined workflow and reduced restocking time.
- Answered customer questions and provided detailed product information.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
Caricature Artist
Kaman’s Art Shoppes
Indianapolis Zoo
03.2021 - 10.2024
- Created detailed caricatures for customers, enhancing event experiences and customer satisfaction.
- Collaborated with team members to optimize workflow and improve service delivery during high-traffic events.
- Mentored junior artists, providing guidance on techniques and customer engagement strategies.
- Utilized feedback to refine artistic techniques, resulting in improved quality and client retention rates.
- Trained new hires on equipment use and best practices for caricature creation in fast-paced environments.
- Collaborated with fellow artists to exchange ideas, techniques, and constructive feedback, leading to continuous improvement in artistic abilities.
- Provided consultation services for clients seeking custom illustrations beyond live event performances, broadening offered services scope.
- Contributed positively to event atmosphere by engaging guests with entertaining stories while creating their caricatures.
- Developed personalized caricatures for various events, resulting in increased event bookings and overall revenue.
- Maximized exposure opportunities by participating in art-related events and exhibitions, showcasing a diverse range of caricature styles and themes.
- Provided outstanding customer service during events, addressing concerns promptly and ensuring guest satisfaction.
- Delivered exceptional results under tight deadlines by prioritizing tasks and maintaining focus on project goals.
- Exceeded client expectations by incorporating unique personal touches into each artwork piece that showcased individuality while maintaining professional standards in craftsmanship quality.
- Enhanced customer satisfaction by delivering high-quality caricature drawings in a timely manner.
- Maintained a well-organized portfolio showcasing diverse styles and themes, appealing to a wide range of potential clients.
- Contributed to creative process through original ideas and inspiration.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Participated in creative brainstorming sessions to develop new ideas or improve existing ones.
- Worked with clients to understand desired outcomes and requirements.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Experimented with variety of styles and techniques to produce unique works of art.
- Created commissioned artwork for organizations and private clients.
- Produced sketches and drafts to refine artwork before completion.
- Participated in art exhibitions and shows to showcase work.
- Utilized digital techniques to create and enhance artwork.
- Used oil and acrylic paints, watercolors and digital media to create art pieces.
- Helped artwork meet standards of quality and accuracy.
Education
Fine Arts - Fine Arts
Ivy Tech Community College
Indianapolis, IN12-2021
High School Diploma - undefined
F.J. Reitz High School
Evansville, IN05-2016
Skills
- Cash counting machine operations
- Customer greeting
- Cleaning and sanitizing
- Supply restocking
- Housekeeping
- Event preparation
- Prep work
- Product recommendations
- Communication
- Adaptivity
- Wowing others over (Woo)
- Hospitality services
Timeline
Hospitality Worker
Sullivan's Steakhouse
08.2023 - Current
Concessions, Usher, Busser, Server, Cashier
The Living Room Theater
01.2023 - 08.2023
Server, Cleaner
Embassy Suites
01.2022 - 10.2022
General Worker, Stocker, Cashier
Rocket Fizz
09.2021 - 01.2023
Caricature Artist
Kaman’s Art Shoppes
03.2021 - 10.2024
General Worker, Stocker, Cashier
Downtown Comics
10.2018 - 02.2020
High School Diploma - undefined
F.J. Reitz High School
Fine Arts - Fine Arts
Ivy Tech Community College