Hannah Olubayo
Bloomington
Summary
Accomplished Sterile Processing Technician with a proven track record at Indiana University Health Bloomington, adept in steam sterilization and maintaining sterile environments, significantly reducing infection risks. Excelled in customer service, demonstrating exceptional multitasking and communication skills. Achieved over 100% of daily call quotas, showcasing dedication and efficiency.
Developed exceptional communication and organizational skills in customer-focused environment, seeking to transition into new field. Demonstrated ability to manage client interactions and maintain detailed records using CRM software. Focused on leveraging these skills to contribute to dynamic and collaborative team.
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Sterile Processing Technician
Indiana University Health Bloomington
06.2024 - Current
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
Customer Service Appointment Setter
Conrad Indianapolis
02.2024 - 05.2024
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
Server
The Jollof Buka
01.2023 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
High School Diploma -
Indiana Digital Learning School
Modoc, IN05-2024
Skills
- Steam sterilization
- Decontaminating surgical instruments
- High-level disinfection
- Script memorization
- Telephone etiquette
- Salesforce CRM
- Positive attitude
- Script reading2
- Cold calling2q
- Data entry expert
- Email management
- Decontamination procedures
- Exceptional customer service
- Hospitality service expertise
- Safe food handling
- High volume dining
Languages
English
Native or Bilingual
Timeline
Sterile Processing Technician
Indiana University Health Bloomington
06.2024 - Current
Customer Service Appointment Setter
Conrad Indianapolis
02.2024 - 05.2024
Server
The Jollof Buka
01.2023 - 05.2023
High School Diploma -
Indiana Digital Learning School
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