Hannah Park
Connersville
Summary
Proven leader in financial and customer service management, excelling at operations management and team development. At First Financial Bank, I spearheaded initiatives that significantly enhanced client solutions and team efficiency. Known for exceptional communication and critical thinking, I consistently foster positive environments and drive performance improvements.
Overview
12
12
years of professional experience
Work History
Financial Center Manager I
First Financial Bank
11.2022 - Current
- Collaborated with cross-functional teams to develop comprehensive financial solutions for clients'' unique needs.
- Fostered a positive work environment that encouraged collaboration, open communication, and continuous learning among team members.
- Implemented policies to improve efficiency and team performance.
Customer Service Representative
First Financial Bank
01.2018 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Assistant Manager
Lee's Famous Recipes
06.2016 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Lee's Famous Recipes
01.2013 - 06.2016
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Connersville High School
Connersville, IN06-2015
Skills
- Operations management
- Team development
- Relationship management
- Schedule coordination
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Self motivation
- Professionalism
- Time management abilities
Timeline
Financial Center Manager I
First Financial Bank
11.2022 - Current
Customer Service Representative
First Financial Bank
01.2018 - 11.2022
Assistant Manager
Lee's Famous Recipes
06.2016 - 01.2018
Cashier
Lee's Famous Recipes
01.2013 - 06.2016
High School Diploma -
Connersville High School
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