Hannah Pitman
Pennville
Summary
Dynamic and compassionate professional with extensive experience in healthcare and hospitality, notably at IU Health Jay Family Practice. Excelled in multitasking and organization, significantly enhancing clinic efficiency and patient care. Demonstrated exceptional customer service and team collaboration, ensuring high-quality guest and patient experiences. Proven ability in task prioritization and maintaining a positive, professional demeanor under pressure.
Overview
8
8
years of professional experience
Work History
Server
Richard’s Restaurant
01.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Certified Medical Assistant
IU Health Jay Family Practice
07.2020 - 01.2025
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Collected and documented patient medical information such as blood pressure and weight.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Certified Nursing Assistant
Millers Merry Manor Nursing Home
01.2017 - 07.2020
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Education
Esthetics
Amber’s Beauty School
Muncie, INMedical Assistant
Ross Medical Education Center
Muncie, IN06.2020
Honors Diploma -
Jay County High School
Portland, IN06.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Task prioritization
- Multitasking and organization
- Positive and professional
- Team member support
- Team player
- Reliable and responsible
- Reliability
Timeline
Server
Richard’s Restaurant
01.2025 - Current
Certified Medical Assistant
IU Health Jay Family Practice
07.2020 - 01.2025
Certified Nursing Assistant
Millers Merry Manor Nursing Home
01.2017 - 07.2020
Esthetics
Amber’s Beauty School
Medical Assistant
Ross Medical Education Center
Honors Diploma -
Jay County High School
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