Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Riley

Indianapolis,IN

Summary

Dynamic Shift Lead with a proven track record at 7Brew, excelling in customer service focus and cash handling. Skilled in staff training and development, and has effectively resolved conflicts, ensuring customer satisfaction and loyalty. Demonstrated ability to lead with a positive attitude, enhancing team productivity and enforcing company policies for optimal performance. Hardworking and gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity.

Overview

9
9
years of professional experience

Work History

Shift Lead

7Brew
01.2023 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Responded to and resolved customer questions and concerns.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.

Barista

Donut Bank Bakery & Coffee Shop
08.2015 - 12.2022
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

No Degree - Art History

Indiana University - Purdue University Indianapolis
Indianapolis, IN

High School Diploma -

New Tech Institute
Evansville, IN
05.2018

Skills

  • Decision-making capabilities
  • Customer service focus
  • Employee Training
  • Guest service
  • Conflict Resolution
  • Work Delegation
  • Rules Enforcement
  • Positive Attitude
  • Cash Handling
  • Problem-Solving
  • Staff Training and Development

Timeline

Shift Lead

7Brew
01.2023 - Current

Barista

Donut Bank Bakery & Coffee Shop
08.2015 - 12.2022

No Degree - Art History

Indiana University - Purdue University Indianapolis

High School Diploma -

New Tech Institute

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Hannah Riley