Hannah Scott
Jeffersonville
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
12
12
years of professional experience
Work History
Support Specialist
Moolah LLC
Capistrano Beach, CA
09.2025 - Current
- Provided technical support for software applications, ensuring user satisfaction and issue resolution.
- Collaborated with cross-functional teams to streamline support processes and enhance service delivery.
- Analyzed customer inquiries to identify trends and implement effective solutions.
- Developed training materials and conducted sessions to elevate team knowledge on product features.
- Work directly with dental offices to provide support
Risk Analyst
Heartland Payment Systems
Jeffersonville, IN
08.2022 - 08.2025
- Demonstrate sound judgment by independently monitoring alerts on a daily basis in order to identify high risk transactions and fraudulent processing activity.
- Monitor merchant authorizations, deposits and refunds to identify suspect transactions.
- Process electronic funds transfers and wires for merchants as needed.
Sales Support Advocate
Heartland Payment Systems
Jeffersonville, IN
11.2020 - 08.2022
- Display quality and efficient customer service.
- Maintain a professional relationship with sales representatives.
- Assist sales representatives with day to day tasks.
Administrative Assistant
UPS
Louisville, KY
09.2018 - 11.2020
- Gathered and reviewed proper paperwork for shipments in a timely manner.
- Assisted in finalizing shipments before they are able to leave.
Package Handler
UPS
Louisville, KY
10.2015 - 09.2018
- Demonstrates great time management with balancing 3rd shift and school.
- Demonstrates team-building skills to finish job efficiently.
Optometric Technician
Webb Family Eye Care
Clarksville, IN
05.2017 - 07.2017
- Maintained patient confidentiality.
- Communicated with an optometrist pertaining to patient records.
- Developed great rapport with patients during exams.
After School Care Counselor
YMCA
New Albany, IN
08.2014 - 10.2015
- Supervised children to maintain a safe and clean play environment.
- Organized and scheduled activities for children throughout the day.
Education
Bachelor of Science - Business Administration
Indiana University Southeast
New Albany, IN12.2025
Skills
- Displays excellent customer service
- Adept at problem solving, analytical and multitasking skills
- Proficient with most Microsoft programs
- Adept in building personal relationships and trust
- Ability to work independently while maintaining a high level of accuracy
Timeline
Support Specialist
Moolah LLC
09.2025 - Current
Risk Analyst
Heartland Payment Systems
08.2022 - 08.2025
Sales Support Advocate
Heartland Payment Systems
11.2020 - 08.2022
Administrative Assistant
UPS
09.2018 - 11.2020
Optometric Technician
Webb Family Eye Care
05.2017 - 07.2017
Package Handler
UPS
10.2015 - 09.2018
After School Care Counselor
YMCA
08.2014 - 10.2015
Bachelor of Science - Business Administration
Indiana University Southeast