Hannah Thompson
Columbus
Summary
Accomplished General Manager at MyEyeDr. with a proven track record in leadership and operations management. Excelled in building purpose-driven teams and enhancing financial performance through strategic KPI management. Skilled in fostering Optometric partnerships and delivering exceptional customer experiences, demonstrating both strong leadership and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
General Manager
MyEyeDr.
03.2015 - Current
- Build and foster a purpose driven team through recruitment and onboarding, as well as ongoing training and development
- Have direct responsibility for financial success of your office through managing behaviors that drive KPI performance
- Collaborate with doctor(s), home office support, and associate members to provide seamless patient experience
- Deliver key performance indicators with flawless execution of patient experiences and provide in the moment coaching to other office leaders and team members
- Maximize Optometric partnerships through participation and involvement in coverage, walk-in availability and doctor availability
- Lead Doctor of Optometry business partnership and on-going relationship
- Maintain HR policies and compliance to promote a productive and safe work environment to our team members and patients
- Lead performance and development in partnership with our District Manager for all team members
- Ensure our optical merchandise meets standards, patient requirements and requests
Sales Manager
Michael Kors
01.2012 - 03.2015
- Manages a team of sales associates, providing coaching and development to optimize performance.
- Achieves sales targets by motivating the team to maximize customer interactions and conversion rates.
- Prioritizes delivering a high-level customer experience through personalized styling and brand knowledge.
- Represents the Michael Kors brand image and values to customers.
- Tracks sales data, identifies trends, and implements strategies to improve results.
Education
Technical Honors -
Columbus East High School
Columbus, IN05.2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
Timeline
General Manager
MyEyeDr.
03.2015 - Current
Sales Manager
Michael Kors
01.2012 - 03.2015
Technical Honors -
Columbus East High School
Similar Profiles
Brooke BillingsleyBrooke Billingsley
General Manager at MyEyeDr.General Manager at MyEyeDr.
Deana S. Orvin, ODDeana S. Orvin, OD
Optometrist at MyEyeDr.Optometrist at MyEyeDr.
Savannah SaldanaSavannah Saldana
Patient Service/Front Desk Receptionist at MyEyeDr.Patient Service/Front Desk Receptionist at MyEyeDr.