Hans Raj
Retail and Sales Professional
Jaipur
Summary
Retail and Sales Professional Seasoned Assistant Retail Store Manager with background in fostering high-performance environments. Strengths include strategic planning, staff training and development, inventory management, and customer service excellence. Demonstrated ability to drive sales growth, manage operational costs effectively and improve overall store performance. Skilled at building strong teams focused on achieving organizational goals and delivering exceptional customer experiences..
Overview
2
2
Languages
6
6
years of professional experience
Work History
ASSISTANT RETAIL STORE MANAGER, AND OMINI CAPTAIN, AUDITOR, RE - EXECUTIVE (Real Estate)
DEALSHARE MART PVT LTD
JAIPUR
12.2024 - Current
- Managed inventory of 5,000+ SKUS, ensuring stock accuracy and fast picking within 30-minute dispatch windows. Maintained clean and organized inventory zones to speed up order fulfillment under high demand. Managed FIFO and expiry controls for perishable and FMCG products, ensuring minimal wastage.
- Verified property documents, managed inventory, and coordinated store expansion efforts to support operational growth.
- Experienced in scouting suitable properties for retail and dark stores along with commercial negotiations with landlords.
- Efficient in coordinating with Legal, Finance, Operations, and Projects teams for smooth property onboarding and execution
- Worked as an Auditor for dark stores, handling inventory audits, operational checks, and compliance verification across multiple locations.
- Conducted regular audits of dark stores to ensure inventory accuracy, process compliance, and operational efficiency, experienced in stock verification, discrepancy analysis, and preparing audit reports for management review.
- Supported daily operations in a dark store, achieving 98% pick accuracy and reducing item mismatch complaints.
- Trained in use of warehouse management systems (WMS) and handheld scanners for efficient stock movement.
- Directed cross-departmental activities related to production, pricing, and sales to streamline processes.
- Monitored staff productivity and efficiency, developing strategies to improve performance.
- Implemented cross-selling techniques, boosting basket size and average transaction value by 10%.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
RETAIL SALES EXECUTIVE
LENSKART.COM
JAIPUR
11.2023 - 12.2024
- Trained new and existing staff on product knowledge and sales techniques, enhancing customer service standards.
- Advised customers on appropriate merchandise selections based on their needs.
- Advised customers on merchandise selections tailored to their needs, improving overall shopping experience.
- Conducted performance reviews, offering constructive feedback and coaching that enhanced sales skills.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
RETAIL SALES ASSOCIATE (MOD- TEAM LEADER)
RELIANCE RETAIL LIMITED
JAIPUR
01.2020 - 10.2023
- I greeted customers upon entering the store and provided assistance.
- Restocked shelves, racks, and bins with the latest merchandise, and updated signage to enhance product visibility.
- Created price tags and merchandise signs for new items to facilitate customer purchasing decisions.
- Restocked shelves, racks, and bins with the latest merchandise, and changed signage.
- Resolved customer complaints professionally, ensuring satisfactory experiences, and fostering repeat business.
- Processed returned merchandise according to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Answered questions about store policies and addressed customer concerns.
Education
MBA - Business Administration, Marketing and Human Resource
Nirwan University
Jaipur, Rajasthan 04.2001 -
B.com - Financial Accounting
Maharshi Dayanand Sarasvati University
Ajmer, Rajasthan 04.2001 -
10+2 - undefined
RBSE Board
Ajmer, Rajasthan07-2014
Skills
Retail management
Inventory Management
Sales strategy
Visual Merchandising
Customer Service
Staff training
Team leadership
Inventory Tracking
Real Estate
Accomplishments
- Over 7 years of experience in retail management with a proven track record of driving sales and enhancing customer satisfaction.
- Successfully led teams of up to 18 staff, achieving monthly sales targets consistently.
- Managed inventory of 5,000+ SKUS, ensuring stock accuracy and fast picking within 10-minute dispatch windows.
- Implemented inventory control systems, reducing shrinkage by 35% and improving stock availability.
- Delivered 98%+ customer satisfaction ratings, driving repeat footfall and loyalty membership growth
Interests
Drawing, Dance
PERSONAL DETAILS
Father: Mr. Chothu Ram
Timeline
ASSISTANT RETAIL STORE MANAGER, AND OMINI CAPTAIN, AUDITOR, RE - EXECUTIVE (Real Estate)
DEALSHARE MART PVT LTD
12.2024 - Current
RETAIL SALES EXECUTIVE
LENSKART.COM
11.2023 - 12.2024
RETAIL SALES ASSOCIATE (MOD- TEAM LEADER)
RELIANCE RETAIL LIMITED
01.2020 - 10.2023
MBA - Business Administration, Marketing and Human Resource
Nirwan University
04.2001 -
B.com - Financial Accounting
Maharshi Dayanand Sarasvati University
04.2001 -
10+2 - undefined
RBSE Board