HANSHIKA CHAUDHARY
Operations Executive
Gurgaon
Summary
Experienced professional with a strong track record in enhancing service quality and driving sales. Skilled in building customer trust, resolving disputes, and upselling tailored solutions. Proven ability to manage client relationships, meet sales targets, and collaborate effectively with cross-functional teams.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Executive
WNS Global Services Private
03.2025 - Current
- Travel and booking operations specialist at WNS Global Services since 17 March 2025, proficient in Amadeus and GDS.
- As a travel consultant i am specialized in providing end- to- end travel solution for client of E-traveli, this role requires expertlevel knowledge of travel systems, real time problem solving and delivering personalized customer service across various global markets. Responsibility - *Delivered customized travel planning services for flights, destination support, ensuring seamless and memorable experience of each client. *Efficiently managed urgent travel issues , such as last minute changes, cancellation and emergency request, while supporting a calm and solutions focused approach. *Utilizing industries- standard Global Distribution System (GDS) including, sabre, to book,change and improve travel intianaries with accuracy and speed. * Contributed to a high performing teams environment by sharing best practices, mentoring new team members and, supporting process improvements. *Acted as a liaison between clients and suppliers-airlines to resolve issues, confirm bookings, and negotiate best travel arrangements.
Customer Service Representative
Policy Bazar
12.2023 - 02.2025
- Customer service representative at Policybazaar (Dec 2023–Feb 2025).
- provided end-to-end customer support to corporate clients including HR heads and CEOs, handling queries related to group insurance and commercial insurance product.
- Managed and resolved specialized insurance queries across Fire, Marine and workmen compensation policies.
- Coordinate with internal teams for policy issuance, endorsements, documentations.
- Build strong client relationship by offering consultative guidance on policy coverage, risk assessment and claim related processes.
- Analyzed customer feedback to identify trends and areas for improvement, supporting the enhancement of service quality.
Education
Schooling -
05.2001 -
Completed 10th grade at Maples Academy in 2020
Completed 12th grade at Maples Academy in 2022
Bachelor's degree -
01-2023
Bachelors of computer application from Mangalayatan University
Skills
GDS
CAREER OBJECTIVE
I'm seeking a role where I can apply my customer service skills to improve client satisfaction, help the organization grow, and continue advancing my career.
KEY SKILLS
- Advanced Microsoft Office and CRM skills; fast software learner.
- Confident cold caller with a track record in upselling.
- Calm, clear problem-solver for customer complaints.
- Organized office support with friendly, helpful service.
Certification
• EHS – Environment Health and Safety Program • ERAP Training Certification • Business Ethics & Conduct Certification • GDPR (General Data Protection Regulation) Training • PIPEDA (Personal Information Protection and Electronic Documents Act) Training • HIPAA (Health Insurance Portability and Accountability Act) Training • PCI DSS (Payment Card Industry Data Security Standard) Awareness Program • ISAP Training Certification • Data Entry Master Skills Certification • DITPRO Course Certification
Timeline
Operations Executive - WNS Global Services Private
03.2025 - Current
Customer Service Representative - Policy Bazar
12.2023 - 02.2025
Maples Academy - Schooling ,
05.2001 -
Mangalayatan University - Bachelor's degree,