Hansila
Dubai
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Customer service representative
C3 car cardiac care
Ernakulam
10.2022 - 12.2023
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Administration Officer and Customer Relationship
Cochi India
Cochi
02.2016 - 08.2022
- Administration with account handling(4 Years)
- LAP 47 PREMIUM CARS MODIFICATION CENTER
- Administration with customer relationship manager
- C3 CAR MODOFICATION CENTER
- Administration, Customer Relationship and Sales
- NEXT G MOBILES SHOW ROOM
Group HR Manager
CAR AND DRIVER SERVICE CENTRE
DUBAI
04.2024 - I currently work here
- Supervised staff recruitment, interviewing, selecting and onboarding.
- Provided support to employees with various HR-related issues and liaised with heads of department to find resolutions.
- Managed the hiring processes within the company, dealing with matters including writing adverts, reviewing CVs, interviewing and selecting candidates.
- Managed employee relations, addressing grievances and conflicts to foster a positive work environment.
- Directed operational and administrative procedures to keep organisation in compliance with rules, regulations and internal policies.
Education
Certificate of Higher Education -
VJHSS
AROOKUTTY 06.2004 - 04.2007
Certificate of Higher Education -
VJHSS
ALAPPY, INDIASkills
- Empathy understanding
- Telephone manners
- Problem-solving
- Relationship Management
Languages
English written and spoken
hindi written spoken level 3
Personal Information
Timeline
Group HR Manager
CAR AND DRIVER SERVICE CENTRE
04.2024 - I currently work here
Customer service representative
C3 car cardiac care
10.2022 - 12.2023
Administration Officer and Customer Relationship
Cochi India
02.2016 - 08.2022
Certificate of Higher Education -
VJHSS
06.2004 - 04.2007
Certificate of Higher Education -
VJHSS
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