Hanuman Mishra

Handling business process digitization project (LOS, Collection, Compliance, Monitoring etc)

liaison with central units such as F&A, IT, Strategy, Operations) to ensure that all operational issue are resolved

Key person from Business team in all HO activities- Product development, IT Development, New process formulation, developing Risk framework, Audit discussion).

Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.

Managing business expansion (Opening new branches, Staff hiring etc.) and new product roll out including necessary IT development, ensuring product training.

Enhance knowledge and cross training, skill and behavior across all employees within the team

Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize business.

Consulted with product development teams to enhance products based on customer data.

Directed planning, budgeting, vendor selection and quality assurance efforts.

Managed benchmarks, product demonstrations and testimonials for performance evaluation.

Set goals, formalized policies and enforced operational standards to maximize team performance and keep project on-task to achieve the business targets.

Streamlined and monitored quality programs to alleviate overdue compliance activities.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes.

Evaluated consistency and importance of different business intelligence data against needs to determine optimal courses of action.

Leading and designing various data analytics through a dedicated Business Intelligence team to track business activities through scientific monitoring.

Responsible to organize various weekly and monthly review meeting (Disbursement, Collection and process review call).

Leading the cashless collection project (Airtel Payment, BBPS, PayTM, payment link), Handled cashless disbursement project and made it 100% cashless in stipulated time.

Having project management aptitude and Industry/Company level project experience implied with data driven, problem solving methodology

• Handled FCU and loss minimization activities in North, East and North east India, Managed more than 100 vendors.
• Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
• Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
• Analyzed large amounts of data to find patterns of fraud and anomalies.
• Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
• Testified in court for both civil and criminal cases, answering questions honestly and respectfully.
• Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
• Responsible for handling reported frauds / unfair trade practice cases (Internal & external both).
• Coordinating with various field investigation agencies to carry out the field investigations, Mystery Shopping and seeding activity.

• Risk based Audit for all Departments (Credit & Operations, Sales, HR & admin)
• Detection of the Revenue Leakage.
• New Process training & Implementation.
• Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.

• Risk based Audit for microfinance business unit
• Recommended changes to management regarding financial operations.
• Gathered and analyzed financial data to determine improvement efforts.
• Developed and implemented corrective actions to bring business areas in line with standards.
• Prepared working papers, reports and supporting documentation for audit findings.

• Engaged in cross-selling and upselling sales practices to strengthen clients' insurance portfolios and increase agency’s aggregate sales figures.
• Optimized agency sales and marketing campaign outcomes by coordinating efforts with corporate and local offices.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.