Hanumant Phad

Work History

Sales Regional Head (East, West, North) Zone

Serama Logistics Pvt. Ltd.

Pune, Maharashtra

09.2023 - Current

Handled customer relations issues, enabling quick resolution, and client satisfaction.
Resolved customer issues quickly to close deals and boost client satisfaction.
Increased sales revenue by developing and implementing effective sales strategies.
Built long-lasting client relationships through excellent customer service and consistent follow-ups.
Led a successful sales team by providing motivational coaching and performance-based incentives.
Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Conducted regular performance reviews, setting clear expectations and supporting employee development initiatives.
Streamlined operations for increased efficiency through process improvements and staff training.
Increased revenue by identifying new business opportunities and closing high-value deals.
Cultivated a high-performance environment through effective goal-setting and ongoing performance monitoring.
Drove innovation within the region by encouraging creative problem-solving approaches among team members.

Sales Associate Manager

LEAP India Pvt Ltd

Pune, Maharashtra

06.2023 - 09.2023

Managed a team of sales associates, providing guidance and support to improve overall performance.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Organized product displays to attract potential buyers and increase sales conversions.
Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.

Sales Operations Manager logistics & SCM,

Visskan Logistics Services Pvt Ltd

Nashik, Maharashtra

09.2018 - 05.2022

Analyzed sales metrics to identify trends, opportunities, and areas for improvement in the overall operations strategy.
Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
Worked closely with finance department to set realistic budgets for sales initiatives while monitoring expenses diligently throughout fiscal year periods.
Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
Coordinated meetings and logistics for national sales meetings and directed and supervised [Number]-member team.
Enhanced customer experience by addressing service issues promptly and professionally, resolving concerns efficiently.
Managed a team of sales professionals, ensuring consistent performance and achievement of targets.
Increased sales revenue by streamlining the sales operations process and implementing effective strategies.
Utilized cross-functional strategies between [Number] divisions to systematize [Product] and [Product].
Developed strong relationships with key clients, leading to increased customer satisfaction and retention rates.
Assisted in the development and execution of successful marketing campaigns, increasing brand awareness and generating leads.
Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
Played an integral role in launching new products successfully into the market through targeted sales efforts and promotional activities.
Monitored supplier performance for compliance with contract terms and quality standards.
Teamed with sales and marketing teams to confirm that product availability meets customer demand.
Created and implemented comprehensive supply chain management strategies.
Leveraged valuable business relationships and skillful negotiations to obtain favorable vendor pricing.
Reduced inventory levels and improved supply chain visibility using strategic initiatives.
Streamlined inventory management processes to reduce supply chain costs and improve efficiency.
Consolidated supplier base while maintaining redundant sources of supply to reduce transit expenses and improve timely delivery.
Managed availability of supplies from vendors by ensuring core items were on hand to keep inventory values low and consistently moving.
Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Delivered recommendations to long-term accounts to promote brand awareness to key audience.
Communicated product quality and market comparisons by creating sales presentations.
Drove sales by developing multi-million dollar contract sales.

Operations Manager MRO Div

Gexpro Services A Rexel

Madhepura, Bihar

2017.10 - 2018.09

Supervised operations staff and kept employees compliant with company policies and procedures.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Introduced new methods, practices, and systems to reduce turnaround time.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
Devised processes to boost long-term business success and increase profit levels.
Managed purchasing, sales, marketing and customer account operations efficiently.
Reported issues to higher management with great detail.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Sr. Warehouse Officer

Gexpro Services A Rexel

Pune, Maharashtra

01.2015 - 10.2017

Improved warehouse efficiency by implementing new inventory management systems.
Collaborated with other departments to evaluate supply chain inefficiencies and implement strategic improvements.
Reduced overhead costs by optimizing storage space utilization and implementing energy-saving practices in the warehouse.
Facilitated cross-training among employees resulting in increased versatility within the workforce.
Monitored stock levels and placed new orders to maintain optimal values.
Checked physical inventory through regular cycle counts and conducted full audits to trace and correct discrepancies.
Supervised receiving, stocking and shipment in high-volume warehouse environment.
Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Utilized forklift or pallet truck to load, unload, transport and store goods.
Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
Moved shipment materials to and from designated areas using lift and hand trucks.
Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.

Warehouse Officer MRO

Gexpro Services A Rexel

Pune, Maharashtra

01.2011 - 10.2015

Collaborated with other departments to evaluate supply chain inefficiencies and implement strategic improvements.
Oversaw maintenance of warehouse equipment such as forklifts, pallet jacks, conveyor belts ensuring safe operation at all times.
Maintained proper documentation for all inbound/outbound shipments adhering to regulatory requirements.
Spearheaded efforts to improve warehouse layout for better organization, accessibility, and overall functionality.
Reduced overhead costs by optimizing storage space utilization and implementing energy-saving practices in the warehouse.
Developed contingency plans for potential disruptions like natural disasters or labor strikes minimizing impact on business operations.
Conducted research to address shipping errors and packaging mistakes.
Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.

Executive MRO Operations

Gexpro Services

Pune, Maharashtra

10.2008 - 10.2011

Maintained accurate records of all QRO activities, ensuring traceability and accountability in operations.
Managed inventory levels of consumables used within the QRO department, preventing stockouts or overstock situations that could impact operations.
Participated in regular safety meetings to promote awareness among team members and ensure adherence to established guidelines.
Developed standard work instructions for critical processes, enhancing consistency in output quality.
Followed standard operating procedures for inspections and tests.
Recorded inspection and test results on data sheets.

Store Executive

Tata Motors

Pune, Maharashtra

12.2006 - 10.2008

Handled variety of office tasks by filing paperwork, generating reports and presentations and coordinating meetings.
Maintained inventory by checking stock to determine supply levels and ordering new supplies.
Maintained a high standard of cleanliness throughout the store, ensuring an inviting atmosphere for customers and a safe working environment for employees.
Reviewed files and records to obtain information to respond to customer requests.
Coordinated special events and promotions to attract new customers and boost brand awareness within the community.
Developed comprehensive marketing strategies to drive store traffic, resulting in increased sales and revenue growth.
Supervised creation of exciting merchandise displays to catch attention of store customers.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Operations Assistant

MTS Group

Pune, Maharashtra

12.2005 - 12.2006

Managed day-to-day department operations with effective workflow coordination.
Solved problems timely and effectively, ensuring customer satisfaction.
Assisted operations manager with planning of routine operations and special projects.
Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Provided administrative support with accurate document preparation and data entry.
Collaborated with other departments to foster smooth operation of daily processes.
Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
Promptly addressed customer inquiries and complaints to foster swift resolution.
Assisted in the development of standard operating procedures to maintain consistency and accuracy across all tasks.
Collaborated with cross-functional teams to achieve project goals within specified timelines.
Enhanced team productivity by providing administrative support in scheduling and coordinating meetings.

Quality Control Inspector

JBM Group

Pune, Maharashtra

01.2004 - 12.2005

Communicated with production team members about quality issues.
Inspected quality of products, taking note of functionality, appearance and other specifications.
Inspected incoming and outgoing materials for accuracy and quality.
Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Performed visual inspections and non-destructive tests where appropriate.
Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

Operator Technician PP

Minda Industries

Pune, Maharashtra

2003.06 - 2004.12

Assisted in achieving production goals by consistently meeting deadlines and maintaining high-quality output.
Enhanced safety standards by strictly adhering to company guidelines and conducting thorough equipment inspections.
Collaborated with team members to troubleshoot issues, ensuring minimal downtime and maintaining productivity.
Increased overall equipment effectiveness by identifying areas for improvement and implementing corrective actions.
Operated various types of machinery proficiently, adapting quickly to new technologies as they were introduced in the workplace.
Maintained accurate documentation of all machine activities, ensuring traceability of performance data for future analysis.
Reduced waste generation through careful monitoring of material usage and implementing recycling initiatives where possible.

Timeline

Work History

Sales Regional Head (East, West, North) Zone

Sales Associate Manager

Sales Operations Manager logistics & SCM,

Operations Manager MRO Div

Sr. Warehouse Officer

Warehouse Officer MRO

Executive MRO Operations

Store Executive

Operations Assistant

Quality Control Inspector

Operator Technician PP

Overview

Education

High School Diploma -

Associate of Arts - MCVC Electronics

Bachelor of Arts -

Master of Arts -

Skills

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