HANUMASHREE S

CLIENT -> CITI BANK : UNIX L3 (Oct'23 to Till Date)

• Promoted to L3 role and currently preparing to take up AWS Solution Architect Certification.

CLIENT -> CITI BANK : UNIX L2 (Sep'15 to Sep'23)

• Having 8+ years of experience in Unix-Linux, AIX, basics of Solaris operating systems
• Started the career with dispatching role
• Worked as Server Admin, performed change and patch task review.

Roles & Responsibilities

• Performed dispatching role where the tickets in place must be assigned to the team members after which it needs to be tracked until those gets resolved. Tracking SLA Adherence and closure of tickets. Maintaining SLA in resolving all the issue.
• Establishing password less connectivity among servers.
• Package installation/uninstallation, Service Stop/Start.
• File & File system management.
• Monitoring the CPU, Memory Utilization.
• Upgrading the Firmware.
• Patching of physical servers, VCS and GPFS.
• Review Change, patch tasks and accept if it is valid.
• No process deviation in both task review and implementation.
• Join global client calls to discuss the criticality of the Changes that are scheduled for every weekend.
• Coordinate and work with Datacenter to troubleshoot and fix hardware issues to ensure server availability.
• Scheduling jobs through cron.
• NAS mount/unmount.
• Troubleshooting the reasons for server crash, abrupt reboots, hardware issues.
• ASM Disk Addition.
• Completed DR test activities on time.
• Completed DR test activities on time.
• Involving in Outage calls & providing the root cause of the issue & fixing the issue within limited time.
• Resolving tickets within SLA, thus satisfying the customer expectations.
• Perform AD to KDCL dap migration.
• Implemented GO-Live CHGs, Decommission activities.
• Component creation in RBA.