Hanumat Singh
Problem Solver
NEW DELHI
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work History
Manager & Chief of Staff - Logistics
Zomato
Delhi NCR
12.2021 - Current
- Controlled costs and optimized spending via restructuring of budgets for riders, creating better efficiency,and product upgrades.
- Business owner of cost and efficiency metric
- Reduced monthly cost by ~10cr for better quarter results
- Managing a team of 8 Business analysts, Product and program managers
- Program managing largest team of Zomato as Chief of staff | Making sure right people are placed at right point of time | Making sure all the key metrics moving the right direction
Chief of Staff - Customer Experience
Zomato
NEW DELHI
01.2019 - 01.2022
- Managed business operations while overseeing contractors and consultants to verify on-time completion of key deliverables.
- Developed analytical frameworks, data models and relevant insights to support prioritization, scoping and effective decision-making throughout organization.
- Attended meetings to make informed business decisions, provide administrative support and evaluate progress toward goals and objectives.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Managed team of 60 people with continuous coaching and mentoring.
Assistant Manager - Customer Experience
Zomato
NEW DELHI
07.2017 - 12.2020
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Enhanced industry and technical knowledge through active participation in learning and growth opportunities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Commerce - Finance
Ramanujan College, Delhi University
Delhi 01.2014 - 05.2017
Skills
Strategic planning
Accomplishments
- Building Zomato together - https://www.zomato.com/careers
- Awarded "Founders Award- 2021" for the outstanding work in customer experience team
- Best team and team leader award
Timeline
Manager & Chief of Staff - Logistics
Zomato
12.2021 - Current
Chief of Staff - Customer Experience
Zomato
01.2019 - 01.2022
Assistant Manager - Customer Experience
Zomato
07.2017 - 12.2020
Bachelor of Commerce - Finance
Ramanujan College, Delhi University
01.2014 - 05.2017
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