HANUMESH BAVIGADDA
Chennai
Summary
I am a dynamic IT leader with extensive experience at Mindsprint, excelling in project management and people management. Proven track record in enhancing service delivery and compliance within data centers. Expertise in storage and backup domains, incident management, and vendor coordination drives operational efficiency and customer satisfaction. I am committed to delivering innovative solutions that align with strategic business goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director-IT Infrastructure
Mindsprint Digital India Pvt Ltd
Chennai
01.2023 - Current
- The areas of expertise include service delivery, server infrastructure, data center, storage, SAN, backup, project management, program management, and ITSM.
- I oversee all activities associated with IT infrastructure, disaster recovery, and service provision.
- Providing end-to-end, customer-driven solutions.
- I am responsible for managing user demand for IT services, ensuring their delivery, incident management, and ITSM.
- I am responsible for managing infrastructure plans and standards in accordance with the IT strategic plan and roadmap.
- I am responsible for the implementation and enhancement of IT infrastructure projects.
- I am in charge of implementing change initiatives and guaranteeing the availability, performance, and dependability of the systems affected by these changes.
- Responsible for overseeing operations, the help desk, the infrastructure team, the PMO, program management, regular assessment, and proactive problem management.
- I am responsible for escalations, CSAT, processes, audits, and compliance.
- Providing regular reports, updates on project status, and customer meetings.
- Planning to reduce the Total Cost of Ownership (TCO) and provide centralized services.
- I am responsible for making decisions, suggesting solutions to fulfill future business requirements, assembling project teams, allocating resources, and coordinating with vendors.
- I am responsible for SLA, OLA, forecasting current usage, and increasing sales.
- Handling people management, conducting performance evaluations, forecasting, hiring resources, and budgeting.
- I am committed to maintaining a good relationship with customers, taking a proactive approach, and providing timely updates.
- I am responsible for regulating BAU, managing disasters, and supporting critical issues.
- I am proposing budgeting, planning, and procurement.
- We provide incident management and proactive problem management services.
- We are in charge of AMC tracking, managing the CMDB, and inventory.
- Managing multiple data center management tasks, DC infrastructure support, AMC tracking, HAM, and software asset management.
- I have managed multiple customers' infrastructure, with compliance and regulatory guidelines.
Vertical Head-Infra Service Delivery
Bharti Airtel
Noida
01.2021 - 01.2023
- Team Management, Architect, Solutions, Governance, Audits, Compliance, Regulations, and Engineering.
- Owning a role as a Vertical Head-Infra Service Delivery, Datacenters, PPM, Storage, and Backup.
- Managed multiple business units and teams of 60.
- Deal with all operations related to IT infrastructure and service delivery.
- Providing end-to-end customer-driven solutions.
- Managing user demand for IT services and ensuring delivery.
- Managing infrastructure plans and standards in accordance with the IT strategic plan and roadmap.
- Accountable for IT infrastructure projects' implementation and enhancement.
- In charge of implementing change initiatives and guaranteeing the accessibility, efficiency, and dependability of the systems affected by these changes.
- Responsible for overseeing Operations, the helpdesk, the infrastructure team, the PMO, and program management.
- Responsible for escalations, CSAT, processes, audits, and compliance.
- Providing regular reports, updates on the project status, and customer meetings.
- The strategy involves planning and execution, reducing CAPEX and OPEX, and offering centralized services.
- Decision-making, recommending solutions to meet future business needs, building a project team, allocating resources, and coordinating with vendors.
- Accountable for SLA, OLA, and forecasting.
- Managing people, conducting performance evaluations, forecast, and hiring resources.
- Maintaining a positive relationship with customers, taking a proactive approach, and providing timely updates.
- Responsible for regulating BAU, managing disasters, and supporting critical issues.
- Proposing budgeting, planning, and procurements.
- Incident management and proactive problem management.
- AMC tracking, managing CMDB and inventory.
- Managing multiple data centers, providing DC infrastructure support, and overseeing AMC, HAM and SAM.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Learned new skills and applied them to daily tasks to improve efficiency and productivity.
- Delivered services to customer locations within specific timeframes.
- Dedicated special emphasis to punctuality and worked to maintain an outstanding attendance record.
- Participated in team-building activities to enhance working relationships.
- Collaborated with team members to achieve target results.
- Identified issues, analyzed information, and provided solutions to problems.
- Successfully resolved conflicts and negotiated mutually beneficial agreements between parties.
COE Manager - Converge Technologies
Cloud4C (CtrlS Data Centers)
Hyderabad
10.2017 - 12.2020
- Managed convergence technologies, CoE management, and PPM.
- Heading of managing convergence technologies and overseeing the governance of PM and CRM.
- Leading the PPM team, possessing expertise in both CoE and people management.
- Leading of Converge Technologies, PPM, and CSAT quality.
- Managed Hitachi Storage products.
- Managed team of 25 with multi-skilled professionals.
- Through effective task prioritization and a great work ethic, exceeded goals.
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information, and provided solutions to problems.
- Collaborated with team members to achieve target results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Delivered services to over 2000 retail customers.
Manager Spl Services
Hitachi Consulting
Hyderabad
02.2016 - 09.2017
- Architect and Manager Spl Services.
- Completed product development and engineering.
- SAN and storage design and solutions.
- Preparing HLD and LLD.
- Conducted consultations with clients to determine the functional and spatial requirements.
- Evaluated project requirements to identify and mitigate risks.
- Coordinated with clients, consultants, and contractors during the construction bidding process.
Associate Consultant
HCL Technologies
Chennai
03.2015 - 02.2016
- Managed Microsoft Mobiles project in an offshore DC environment.
- Provided SAN and storage services.
- Expertise in disaster recovery management and mock drills.
- SOP document preparations.
- Data management audits.
- OS and network-related issues management.
Sr Engineer
Wipro Ltd
Mumbai
07.2011 - 02.2015
- Managed the infrastructure of HDFC Bank and HDFC Securities.
- Handled multiple banking customers.
- Provided SAN and storage services.
- Managed disaster recovery and data protection.
- Resolved storage maintenance and hardware issues.
- Performed incident management, change management, and problem management.
System Administrator
Highbrow Productions Pvt Ltd
Hyderabad
02.2009 - 07.2011
- Managed server OS issues, hardware issues, and new infrastructure deployments.
- Established network specifications and analyzed workflow, access, information, and security requirements.
- Designed proactive preventive maintenance schedules.
- Installed important security and functionality patches.
Help Desk Engineer
Monisha Networks
Hyderabad
06.2006 - 11.2008
- Evaluated user problems, using test scripts, personal expertise, and probing questions.
- Patched software and installed new versions to eliminate security problems.
- Provided support to users in a 24/7 uptime environment.
- Collaborated with vendors to locate replacement components.
- Performed root cause analysis and general troubleshooting.
Education
MBA -
SM University - Amrutha College Of IT And Management
Secunderābād, India12.2011
Skills
- Cloud Infra
- On Premise Infra
- Incident management
- CRM
- CSAT
- Data Centers
- Information Security
- VA Remediation
- Automation
- IOT
- Industry 4
- Project management
- People management
- Procurement
- Vendor management
- SCCM and budgeting
- Enterprise applications
- OS platforms
- Database
- DevOps
- Storage
- Tools
- Backup Architect
- Solutions
- Audits
- Compliance
- Governance
- Mentoring
- HAM
- SAM
- Up sales
- Telecom
- Banking
- Retail Domain
Certification
- ITIL V4
- Disaster Recovery Architect
- People Cert
- Hitachi
Accomplishments
- New Employee of the Year 2009 Award from Highbrow
- Appreciation from International Telecommunications Union (ITU) (UNO 2010)
- Super squad award Airtel 2022
- Feather in my cap Wipro
Passions
- Automation
- IOT
- Industry 4
- IT Infrastructure
- Banking
- Telecom
- Storage and Backup
- Active active DB with 100% SLA (Zero down time)
Timeline
Director-IT Infrastructure
Mindsprint Digital India Pvt Ltd
01.2023 - Current
Vertical Head-Infra Service Delivery
Bharti Airtel
01.2021 - 01.2023
COE Manager - Converge Technologies
Cloud4C (CtrlS Data Centers)
10.2017 - 12.2020
Manager Spl Services
Hitachi Consulting
02.2016 - 09.2017
Associate Consultant
HCL Technologies
03.2015 - 02.2016
Sr Engineer
Wipro Ltd
07.2011 - 02.2015
System Administrator
Highbrow Productions Pvt Ltd
02.2009 - 07.2011
Help Desk Engineer
Monisha Networks
06.2006 - 11.2008
MBA -
SM University - Amrutha College Of IT And Management