HANUWANT CHUAHAN
Udaipur
Summary
Friendly and service-oriented Manager with 18 Plus Year of experience in a fast-paced and dynamic environment. Adept in implementing sales strategies, scheduling employee shifts, increasing customer satisfaction and managing budgets. Always believe in smooth operations and provide excellent customer service.
Overview
21
21
years of professional experience
Work History
Duty Manager
SAHDEV BAGH
10.2024 - Current
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
Duty Manager
Crimson Park Hotel Shripria
09.2017 - 06.2024
- Resolve customer complaints, and anticipated potential problems by reviewing and monitoring operational issues, business flow, and associate performance
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Processes daily reports, reconciliations, journals, and others
- Handle guest complaints
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Manager Tours
Anita Holidays
11.2012 - 07.2017
- Organize and manage tour groups
- Handle customer service inquiries, reservations, and invoicing
- Inspect and book accommodations, restaurants, and entertainment venues
- Create detailed itineraries and coordinate all transportation
- Provide on-site support during tours and manage any issues that arise
- Arrange tour guides
- Provide comprehensive guidance on sightseeing and visits to attractions
- Assist with the planning and coordination of tours
- Deliver exceptional customer service and respond promptly to customer inquiries
- Develop and implement customer service strategies
- Manage charter and conference handling
Asst. Manager Tour
Crown Tours Pvt. Ltd.
05.2011 - 09.2012
- Prepare itineraries for family vacations to simplify client travel planning
- Communicate with clients to understand their needs and ensure their preferences are met
- Consistently advise clients on travel options that enhance their experience
- Coordinate simple entry and departure procedures to reduce client stress
- Connect clients with businesses offering discounts on souvenirs and tourist destinations
Sr. Tour Executive
Rajasthan Tours Pvt. Ltd.
04.2005 - 03.2011
- Provide assistance to inbound guests
- Make hotel bookings for inbound guests
- Arrange transportation and guides for inbound guests
- Organize parties, conferences, weddings, and events for inbound guests
- Handle all complaints and inquiries related to travel arrangements
- Book flight tickets and provide medical assistance as needed
- Answer guest inquiries, address complaints, and attend to guests' needs
- Provide all necessary services to ensure guests have a seamless travel experience
Front Office Executive
Hotel Vishnu Priya
04.2004 - 04.2005
- Greet VIP guests as directed by the Front Office Manager
- Perform special services for VIP guests
- Assist with VIP arrivals and departures when Guest Relations Officers are unavailable
- Ensure the lobby and public areas are clean and orderly
- Check that front office staff present a professional appearance and demeanor
- Verify that all information on guest registration cards is complete
- Prepare for VIP arrivals, check arrangements, and escort guests to rooms
- Handle and log guest complaints in the Manager's logbook
- Support reception, business center, cashier, concierge, and bell captain during busy periods
Education
SSC -
RBSE
HSC - undefined
RBSE
BA - Bachelors in Arts
Post Graduation Diploma - undefined
Fire & Safety
RSCIT - undefined
Rajasthan State Certificate of Information Technology
Post-Graduation Diploma - undefined
Tourism & Hotel Management
06.2024
Skills
- Process updates
- Motivational leadership
- Emergency management strategy
- Process improvements
- Customer communication
- Staff training
- Operations management
- Cash management
- Team supervision
Personal Information
- Passport Number: T3137384
- Date of Birth: 09/23/81
- Nationality: Indian
Timeline
Duty Manager
SAHDEV BAGH
10.2024 - Current
Duty Manager
Crimson Park Hotel Shripria
09.2017 - 06.2024
Manager Tours
Anita Holidays
11.2012 - 07.2017
Asst. Manager Tour
Crown Tours Pvt. Ltd.
05.2011 - 09.2012
Sr. Tour Executive
Rajasthan Tours Pvt. Ltd.
04.2005 - 03.2011
Front Office Executive
Hotel Vishnu Priya
04.2004 - 04.2005
HSC - undefined
RBSE
BA - Bachelors in Arts
Post Graduation Diploma - undefined
Fire & Safety
RSCIT - undefined
Rajasthan State Certificate of Information Technology
Post-Graduation Diploma - undefined
Tourism & Hotel Management
SSC -
RBSE
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