Kuldeep Singh Rathore
Beawar
Summary
Result Driven Collection Officer with Au Small Finance Bank, adept at optimizing loan recovery processes and enhancing customer satisfaction. Skilled in negotiation and conflict resolution, I consistently ensure timely EMI collections while adhering to regulatory standards. Proven ability to build strong client relationships and effectively manage payment schedules for diverse loan products.
Overview
3
3
years of professional experience
Work History
Collection Officer
AU SMALL FINANCE BANK
Beawar
01.2022 - Current
- Responsible for the timely and accurate collection of home loan, secured business, and micro business loan EMIs (Equated Monthly Installments) from customers.
- Tracking and collecting EMIs from customers on time, ensuring that all payments are recorded accurately.
- Handling different payment methods, including cash, checks, and online transfers, and ensuring that all payments are processed efficiently.
- Adhering to bank policies and regulations regarding loan collections, ensuring that all procedures are followed accurately.
- Building strong relationships with customers to ensure their satisfaction with the loan product and the bank's services.
- Participating in training programs to stay updated on bank policies, procedures, and regulations.
Education
Bachelor of Arts -
Maharishi Dayanand Saraswati College
Beawar05-2017
Intermediate -
Satyavati Senior Secondary School
Masuda05-2013
High School -
Satyavati Senior Secondary School
Masuda05-2011
Skills
- Loan collection
- Conflict resolution
- Time management
- Problem solving
- Negotiation skills
- Payment scheduling
- Customer service
Languages
Hindi
First Language
English
Beginner (A1)
A1
Timeline
Collection Officer
AU SMALL FINANCE BANK
01.2022 - Current
Bachelor of Arts -
Maharishi Dayanand Saraswati College
Intermediate -
Satyavati Senior Secondary School
High School -
Satyavati Senior Secondary School
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