Responsible for the overall cleanliness, detail, servicing, resources, care and maintenance of all guestrooms, and public areas within the Resort
Assist management in training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
Drive improvement in guest satisfaction goals
Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations
Speak to guests – ask for their feedback and build relationships
Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained
Generating required Daily, Weekly and Monthly reports for the management
Inventories stock to ensure adequate supplies
Ensure a safe and secure environment for guests, colleagues and hotel assets.
Sr Deck Supervisor - Housekeeping
Royal Caribbean Cruises LTD.
Miami
10.2008 - 01.2020
Responsible for the overall performance of the department
Ensure the highest standards of appearance and hygiene is maintained in suites
Handle suite guest complaints and follow through on action required
In charge of training, motivation and development of staff assigned to ensure a happy and positive work environment
Responsible for scheduling, ordering supplies and inventory control.
Assistant Executive Housekeeper
Royal Ascot Hotel
Dubai
11.2006 - 06.2008
Responsible for the overall cleanliness, detail, servicing, resources, care and maintenance of all guestrooms, and public areas within the hotel
Ensure the highest standards of appearance and hygiene are maintained in rooms and public areas (181 rooms)
Departmental trainer and in charge of Conducting performance appraisals.
Housekeeping Floor Supervisor
Taj Exotica Resort & Spa
Benaulim
07.2005 - 10.2006
Ensure the highest standards of appearance and hygiene are maintained in rooms and public areas (278 rooms)
Close liaison with Front Desk, Engineering and F&B department in related tasks
Handle the guest complaints and follow up.
Summary
Diligent and dedicated Deputy Manager with 15+ years of experience in the Hospitality industry. Excellent interpersonal and communication skills. Dynamic and determined with exceptional leadership qualities.
Deputy HouseKeeper at Rockholm at light house beach unit of Nattika beach resortsDeputy HouseKeeper at Rockholm at light house beach unit of Nattika beach resorts