Haranya V

• Provided Cloud support and monitoring of multiple clients for 24/7 using Docker
• Developed and maintained CI/CD pipelines using Jenkins, increasing deployment speed and reliability.
• Performed first-level incident response and service resolution for cloud systems.
• Managing issues in Service Now ticketing tool and updating tickets regularly to keep customer updated
• Creating SOP's and Documents for New Process and technical clarification according to customer requirement
• Designed custom monitoring dashboards using Amazon CloudWatch for real-time insight into system health and performance metrics.
• Optimized cloud resource usage through continuous monitoring and cost analysis.
• Managed and monitored installed systems for highest level of availability.

Provisioning and troubleshooting issues of network connectivity

• Planned implementation of network enhancements and upgrades for all type of Cisco network devices
• Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
• Monitored network capacity and performance to diagnose and resolve complex network problems.
• Prompted to raise TAC case for critical maintenance and unknown issues for rapid resolution
• Working primarily in incident and change management & also working as a key member in projects such as Legacy migration and decommission of network devices
• Provide training to other staff members for new/emerging technologies.
• Evaluated emerging networking technologies to identify infrastructure improvement opportunities.
• Managed, tracked, and coordinated problem resolution and escalation processes.
• Assisted with implementation network migration and supported monitoring same
• Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
• Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
• Analyzed and produced recommendations on continuous network improvements.